Finding an After-hours Call Center - Profiles of Services
To assist pediatricians who anticipate using a professional after-hours call center, a profile list has been prepared by the Section on Telehealth Care (SOTC) that addresses many of the issues previously discussed.

Efforts were made to invite all after-hours call centers to complete an online survey form profiling their services. Any centers missing from this listing are unintentional. Inclusion in this roster does not constitute an endorsement of the center, the hospital, or any of the commercial products mentioned. If your after-hours call center would like to complete a survey to be added to the profiles listed here, please contacted Julie Ake, jake@aap.org.

To find an after-hours call center click on the name of state below. States in red have profiles from at least one after-hours call center in operation as of May 2005. Double click to access the profile describing the call centers services and contact information.

The links below access information in PDF format.
If you don't have Adobe Acrobat on your system, you may need to download a copy to access the files in PDF format

Finding a Call Center

Critical Success Factors in Pediatric Call Centers

AAP News Article "Weigh Costs and Benefits When Selecting After-hours Triage Service"

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