Publications
Every
pediatric practice needs top quality resources on telephone management. Here are
some excellent publications from the AAP and the Section on Telehealth Care.
NEW
11TH EDITION!
Pediatric Telephone Protocols: Office Vers. - 11th Ed. Spiral
Pediatric
Telephone Protocols: Office Version-11th Ed. Binder
Developing
a Telephone Triage and Advice System for a Pediatric Office
February, 2008 / Q&A on Telephone Care CPT Codes
January, 2008 / 2008 CPT Manual Includes Telephone Care, E-mail Visit Codes
September,
2005 / "Pediatric
Telephone Care Malpractice Claims Highlight Need for Risk Managment
Strategies October,
2004 / "Weigh
Costs and Benefits When Selecting After-hours Triage Service" September,
2003 / "Use
of Telehone Triage Protocols Can Protect Patients, Curb Lawsuits"
October,
2002 / "Take
Steps to Reduce Risks Associated with Phone Triage"
February,
2001 / "Call Centers
Face Financial Crisis" September,
2001 / "E-Mail
Strategies" October,
2001 / "Liability
Risks of E-Visits"
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