Publications

Every pediatric practice needs top quality resources on telephone management. Here are some excellent publications from the AAP and the Section on Telehealth Care.

• Manuals

               
               Pediatric Telephone Protocols: Office Vers. - 12th Ed. Spiral

     Pediatric Telephone Protocols: Office Version-12th Ed. Binder

     Developing a Telephone Triage and Advice System for a Pediatric Office
            

• Telephone Lines - An electronic newsletter for telephone triage staff
                                     Click here to view a sample.
  
  
• Guidelines
  
          Pediatric Call Centers
  
  
• Newsletters - Spring 2008
  
  
• AAP News Articles  Click here to view titles