Education for Pediatric Residents
Suggested Bibliography

Fewer than half of all pediatric residencies offer formal training in telehealth care. It is no wonder that evaluating residents' telehealth skills remains a challenge. The SOTC has assembled this bibliography to help program directors and others teach new pediatricians the essentials of telehealth care. For more information, please contact Elaine Donoghue, MD the Education Chairperson of the SOTC or the section manager, Julie Ake at jake@aap.org.

Manuals
Telephone Guideline Books
Journal Articles
Resources on Teaching Residents Telehealth Care Skills
Evaluating Pediatric Call Centers

Manuals
Brown JL. Pediatric Telephone Medicine: Principles, Triage and Advice. Philadelphia: Lippincott; 1994

Katz HP. Telephone Medicine: Triage and Training for Primary Care. 2nd ed. Philadelphia: F.A. Davis; 2001.

Poole SR. The Complete Guide Developing Telephone Triage and Advice Systems in for a Pediatric Office Practice: During Office Hours or After Hours. Elk Grove Village, IL. American Academy of Pediatrics; 2003.

Poole Sr. Pediatric Telephone care. In: Green M, Haggerty RJ, Weitzman M. Ambulatory Pediatrics, 5th ed. Philadelphia: W. B. Saunders; 1999.

Schmitt BD. Pediatric Telephone Advice: Guidelines for the Health Care Provider on Telephone Triaging and Office Management of Common Childhood Symptoms. 2nd. Ed. Boston, MA: Little, Brown, and Co; 1999

Wheeler SQ. Telephone Triage Protocols for Infants and Children Birth to 6 Years. Gaithersburg, MD: Aspen Publications; 1997.

Telephone Guideline Books
Schmitt, BD. Pediatric Telephone Protocols: After-Hours Version. 10th ed. Littleton, CO: Decision Press; 2004

Schmitt, BD. Pediatric Telephone Protocols: Office-Hours Version. 11th ed. Elk Grove Village, IL : American Academy of Pediatrics; 2006

Thompson, DA. Adult Telephone Protocols: Office-Hours Version; Littleton, CO: Decision Press; 2003

Wheeler, SQ. Telephone Triage Protocols for Infants and Children: Birth to 6 Years. Gaithersburg, MD: Aspen Publishers; 1997

Journal Articles
Fosarelli PD, Schmitt BD: Telephone dissatisfaction in pediatric practice: Denver and Baltimore. Pediatrics. 1987;80:28-31

Issacman DJ, Verdile VP, Kohen FP: Pediatric Telephone advice in the emergency department: Results of a mock scenario. Pediatrics. 1992;89:35-39

Katz HP, Wick W. Malpractice, meningitis, and the telephone. Pediatr Ann. 1991;20:85-89

Luberti A: After-Hours Telephone Care: Options for the Pediatrician. Pediatric Annals, 2001;30: 249-254

Melzer SM, Poole SR. Reimbursement for Telephone Care. Pediatrics. 2002;109:290-293

Perrin EC, Goodman HC. Telephone management of acute pediatric illnesses. N Engl J Med. 1978;298:130-135

Poole SR, Schmitt BD, Carruth T, Peterson-Smith A, Slusarski M. After-hours telephone coverage; the application of an area-wide telephone triage and advice system for pediatric practices. Pediatrics. 1993;92:670-679

Schmitt BD. Calls about sick children: a triage system for the office. Contemporary Pediatrics 1998;15:138-148

Yanovski SZ, Yanovski JA, Malley JD, Brown RL, Balaban DJ. Telephone triage by primary care physicians. Pediatrics. 1992;89:701-706

Resources on Teaching Residents Telehealth Care Skills
Curry TA, Schwartz MW. Telephone assessment of illness: what is being taught and learned? Pediatrics. 1978;62:603-605

Evens S, Curtis P. Using patient-simulators to teach telephone communication skills to health professionals. Journal of Medical Education. 1983;58:894-898

Ottolini MC, Greenberg L. Development and evaluation of a CD-Rom computer program to teach residents telephone management. Pediatrics. 1998;101:e2

Telephone Care Training for Physicians. In: Poole SR. The Complete Guide Developing Telephone Triage and Advice Systems in for a Pediatric Office Practice: During Office Hours or After Hours. Elk Grove Village, IL. American Academy of Pediatrics; 2003.

Wood PR. Pediatric resident training in telephone management: a survey of training programs in the United States. Pediatrics. 1986;77:822-825

Wood PR, Littlefield JH, Foulds DM. Telephone management curriculum for pediatric interns; a controlled trial. Pediatrics. 1989;83:925-930

Evaluating Pediatric Call Centers
American Academy of Pediatrics. Pediatric call centers and the practice of telephone triage and advice: critical success factors. In: AAP News Provisional Section on Telephone Care and Committee on Practice and Ambulatory Medicine. Elk Grove Village, IL: American Academy of Pediatrics; 1998:1-6