How can I return a product?
If you are not satisfied with your purchase, it must be returned within 30 days of receipt. eBooks and downloadable products are non-refundable. CD-ROMs must be unopened and in the original shrink-wrap.
To initiate the return process, log in to your account and click on My Account in the upper right corner of the site. Click My Order History in the left navigation. Click the ‘Return or Report Missing or Damaged Items’. Click here to initiate the return process now.
How do I report a missing or damaged item?
To report a missing or damaged item, go to My Order History. Click the ‘Return or Report Missing or Damaged Items’. Click here to report a missing or damaged item now. You will be contacted by AAP Customer Service within 1-2 business days with instructions for the return.