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Return or Replace Items

My Account  /  Products & Subscriptions  /  Order History  /  Return or Replace Items
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If you are not satisfied with your purchase, it must be returned within 30 days of receipt. eBooks and downloadable products are non-refundable. CD-ROMs must be unopened and in the original shrink-wrap. To initiate the return process, fill out and submit the form below.
 
To report a missing or damaged item, fill out and submit the form below.
 
After form submission, you will be contacted by AAP Customer Service within 1-2 business days with further instructions.
 
The American Academy of Pediatrics reserves the right to alter its refund policy for excessive number or dollar amount of refunds. 

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