Sample Office Answering Machine Messages

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Sample Office Answering Machine Message

​Office-hours

Thank you for calling XYZ Pediatrics. If your call concerns a potentially life-threatening condition please hang up and call 911. Otherwise, you may hold for our receptionist/triage nurse. Did you know that some pediatric problems can be managed over the telephone, if your child is an established patient? When you speak to our receptionist/triage nurse you may be given a choice of an appointment to see the pediatrician or a telephone visit. A fee may apply for certain telephone visits with the pediatrician. Thank you.

After-hours

 Thank you for calling XYZ Pediatrics. If your call concerns a potentially life-threatening condition please hang up and call 911. Otherwise, you may hold for the after-hours triage nurse. Please note that if the nurse determines the doctor on-call needs to be contacted to manage your concern, a physician will be contacted. In some instances, a telephone visit fee may apply. Thank you. Disclaimer: This sample document is provided only as a reference for practices developing their own materials and may be adapted to local needs. This document may or may not represent official AAP policy or guidelines and the AAP is not responsible for its use. You should consult an attorney who is knowledgeable about the laws of the jurisdiction in which you practice

​​Disclaimer: This sample document is provided only as a reference for practices developing their own materials and may be adapted to local needs. This document may or may not represent official AAP policy or guidelines and the AAP is not responsible for its use. You should consult an attorney who is knowledgeable about the laws of the jurisdiction in which you practice before creating or using any legal documents.

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Additional AAP Telephone Care Resources

Pediatric Telephone Protocols, 15th Edition​
A go-to resource for telephone care triage, which covers a broad spectrum of caller concerns. 

Pediatric Nurse Telephone Triage
A decision-support tool that is a companion to Pediatric Telephone Protocols, and helps office staff deliver superior telephone advice. 

Breastfeeding Telephone Triage and Advice​​
Resource to help nurses, lactation professionals, and other medical staff confidently advise breastfeeding mothers by phone.​​​​​​​

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