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The Importance of Teamwork

 

The roles and responsibilities of key team members are important to help the pedia​tric practice function as a dynamic and evolving organization, particularly when patient needs arise and/or community resources change.

DETERMINING TH​E NEEDS OF THE PRACTICE

Every practice is different - what works in one pediatric practice may not work in another. Teams should be specific to patient needs, community​ resources, and the individuals on the team. In addition, creating a successful team requires attentive listening, asking for ideas and communication of the practice's mission and goals.

To make this determination, it is best to consider the following:

  • Organizational structure
  • Vision and Mission of the practice
  • Pediatricians' roles in leadership
  • Practice budget
  • Number of clinical providers (eg pediatricians and mid-level providers)
  • Number of clinical and non-clinical staff members
  • Stability of practice (eg growing or established)​

Once the determination is made, team members may include the following (but not limited to):

  • Pediatric Nurse Practitioners
  • Physician Assistants
  • Nurses
  • Medical Assistants
  • Practice Managers/Administrators
  • Administrative Staff (front office, billing, scribes, etc)
  • Patient Care Coordinators
  • Mental Health Professionals

TEAM BENEFITS

Teams create a collaborative environment, that when valued and emphasized, can improve patient care and achieve common goals set forth b​​y the practice. Focusing on open communications, skill-based learning and knowledge management allows teams to effectively create and maintain a continual learning environment.

ADDITIONAL RESOUR​CES:

Scope of Practice Issues in the Delivery of Pediatric Care - AAP Policy Statement (June 2013)

Key Elements of Highly Effective Teams - AAP News article (Feb 2014)

Being an Effective Team Player – Patient Safety Curriculum Guide: World Health Organization (October 2011)

Teamwork Attitudes Questionnaire  & Teamwork Perceptions Questionnaire - TeamSTEPPS for Office-Based Care: Agency for Healthcare Research and Quality (December 2015)​


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