The roles and responsibilities of key team members are important to help the pediatric practice function as a dynamic and evolving organization, particularly when patient needs arise and/or community resources change.
DETERMINING THE NEEDS OF THE PRACTICE
Every practice is different - what works in one pediatric practice may not work in another. Teams should be specific to patient needs, community resources, and the individuals on the team. In addition, creating a successful team requires attentive listening, asking for ideas and communication of the practice's mission and goals.
To make this determination, it is best to consider the following:
- Organizational structure
- Vision and Mission of the practice
- Pediatricians' roles in leadership
- Practice budget
- Number of clinical providers (eg pediatricians and mid-level providers)
- Number of clinical and non-clinical staff members
- Stability of practice (eg growing or established)
Once the determination is made, team members may include the following (but not limited to):
- Pediatric Nurse Practitioners
- Physician Assistants
- Medical Assistants
- Practice Managers/Administrators
- Administrative Staff (front office, billing, scribes, etc)
- Patient Care Coordinators
- Mental Health Professionals
Teams create a collaborative environment, that when valued and emphasized, can improve patient care and achieve common goals set forth by the practice. Focusing on open communications, skill-based learning and knowledge management allows teams to effectively create and maintain a continual learning environment.
Scope of Practice Issues in the Delivery of Pediatric Care - AAP Policy Statement (June 2013)
Key Elements of Highly Effective Teams - AAP News article (Feb 2014)
Being an Effective Team Player – Patient Safety Curriculum Guide: World Health Organization (October 2011)
Teamwork Attitudes Questionnaire & Teamwork Perceptions Questionnaire - TeamSTEPPS for Office-Based Care: Agency for Healthcare Research and Quality (December 2015)