Implementing Telephone Care

Implem​enting Telephone Care​

In pediatric practice, telephone care is utilized to a much greater extent than in other medical specialties.Pediatric telephone care requires medical decision making, incurs practice expense, and involves medical liability risk.

Additional AAP Telephone Ca​re Resources

AAP Periodic Survey #79: Telephone Care.​​​​​​​ 
An executive summary from a 2011-2012 AAP survey of pediatricians about management of patient telephone calls both during and after office hours, as well as payment for clinical patient telephone calls. ​

Sample Office Policy​
A sample policy entitled, “Telephone Triage and Patient Education During Office Hours” that can be customized for use in your practice. ​

Pediatric Telephone Protocols, 15th Edition
A go-to resource for telephone care triage, which covers a broad spectrum of caller concerns. 

Pediatric Nurse Telephone Triage
A decision-support tool that is a companion to Pediatric Telephone Protocols, and helps office staff deliver superior telephone advice. 

Breastfeeding Telephone Triage and Advice​​
Resource to help nurses, lactation professionals, and other medical staff confidently advise breastfeeding mothers by phone.

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