As an integral member of the pediatric practice team, the Practice Manager should be responsible for making sure that the administrative aspects of the office runs smoothly, managing staff efficiently, and handling patient concerns. A strong Practice Manager can alleviate administrative burden on pediatricians.
The Practice Manager oversees all aspects of the medical office with the exception of direct patient care, with the majority of the work occurring behind the scenes. When selecting a Practice Manager, the following qualities are important to keep in mind:
- Strong Communication Skills – Possess strong leadership and communication skills. Must be able to effectively communicate with everyone who passes through the office (physicians, clinical and administrative staff, patients, external vendors, etc).
- Behavioral Characteristics – Must be even-tempered, approachable, and have excellent people skills to keep staff motivated and working efficiently.
- Conflict Resolutions Skills – Should be able to quickly address, mediate, and resolve conflicts during high-stress situations.
- Multi-Tasking Ability and Detail-Oriented – Possess an eye for detail and capable of streamlining routine office processes. The Practice Manager should know when and how to delegate tasks when needed.