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Front Desk Staff

 

Team Members and Sample Job Descriptions​​

Also commonly referred to as Rec​eptionists or Front Desk Clerks, the Front Desk Staff should primarily be responsible for interacting with patients and families​.

Position Summary:

All front desk employees are expected to know and perform all of the job responsibilities for each position. Each position has primary job responsibilities, but depending on the patient's needs and staffing issues, there will be times when everyone working the front desk will have to help each other with their primary job responsibilities. There are a few areas where everyone is responsible. It is everyone's responsibility to answer the phone and help, not just put the caller on hold.​

Essential Functions and Tasks:

Approx. % Of Time:

Function / Task:

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Additional Resources

Essential Duties and Responsibilities

  • Create a customer-friendly environment
  • Answer phones, referring calls to physicians or triage nurses as needed
  • Retrieve messages from voice mail and greet patients.
  • Schedule/cancel patient appointments
  • Verify demographics and insurance information
  • Register and check out all patients
  • Collect co-payment; print receipt as needed (post charges and payments – if needed)
  • Reconcile money collected and charges at the end of each shift
  • Address all emergency referrals
  • Confirm appointment schedule
  • File and/or upload letters, reports, doctor notes, and triage notes
  • Print daily appointment lists
  • Maintain supplies of all forms and office material
  • Maintain waiting room, magazines, and toys for a generally tidy appearance
  • Miscellaneous clerical and administrative duties as requested

Qualificati​on Requir​​em​ents

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following requirements are representative o​f the knowledge, skills, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and ​Experience

High school diploma or general ​education degree; related work experience

Physical Dem​ands

  • The physical demands described here  
  • are representative of those that must be met by an employee to successfully perform the essential functions of this job
  • Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions
  • While performing the duties of this job the employee is occasionally required to stand; sit; walk; use hands to finger, handle, or feel objects, tools, or control; reach with hands and arms; and stoop, kneel, crouch, or crawl
  • The employee must occasionally lift and move up to 50 pounds

Work Environment

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
  • While performing the duties of this job the employee is occasionally exposed to fumes or airborne particles, toxins or caustic chemicals, and risk of electrical shock, radiation, and exposure to infectious diseases
  • The noise level in this environment is usually moderate​
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