Patient Experience Surveys
Practices can distribute a formal survey tool to patients and families. One example of a free tool is the Agency for Healthcare Research and Quality's (AHRQ) CAHPS Clinician & Group Survey (CG-CAHPS), which assesses patients' and families' experiences with health care providers and staff in doctors' offices. There is a child version of the survey tool, for use with pediatric populations. The tool can be downloaded free of charge, and also includes tips on customizing and fielding the survey. Additional information can be found here.
Family Advisory Groups
Establish a Family Advisory Group to provide input on the practice, and guidance on potential improvements the practice might make to improve patient and family experience.
Creating a Patient and Family Advisory Council: A Toolkit for Pediatric Practices, National Initiative for Children's Health Quality
Family Advisory Group "How to" Video (National Center for Medical Home Implementation) (8:57 minutes)