Enhancing Family-Centered Communication by Addressing Health Literacy
From June through August 2015, COQIPS recruited members to participate in an innovative Maintenance of Certification (MOC) Part 4 project focused on improving health literacy, which uses the COQIPS education (H) program at the 2015 AAP National Conference and Exhibition as a required face-to-face Learning Session. Participants in the project focused on improving use of teach back techniques with patients/families, utilized easy-to-understand written materials with patients/families, and employed patient-reported outcomes (through a patient survey) to determine if they were achieving their aims. Those interested in participating reviewed the documents below and completed the enrollment survey using the Survey Monkey link.
Enrollment Information & Project Charter (PDF)
MOC Part 4 Requirements & Deadlines (PDF)
Enrollment Survey (PDF)
Patient Education Resources
Project Aims and Measures
- Goal: Implement health literacy informed strategies to enhance communication with families.
- Aim 1A: Increase the percentage of parents who report that their doctor explained things in a way that was easy for them to understand to 20% over individual baseline performance.
- Aim 1B: Increase the percentage of eligible clinical encounters during which teach back is used to verify understanding to 20% over individual baseline performance.
- Aim 1C: Use easy-to-understand visual material with parents seen at eligible clinical encounters by 20% over baseline performance.
- Goal: Pilot MOC Part 4 model for replication by AAP Sections/ Councils during their NCE H programs.
Expectations of Council on Quality Improvement and Patient Safety Project Planning Group
- Provide a designated physician leader with expertise in quality improvement, a physician leader with expertise in health literacy, a project manager, and additional faculty who have expertise in the subject matter and in improvement methods
- Provide information on subject matter, application of that subject matter, and methods for process improvement during Learning Session, monthly webinars, and through listserv communication
- Offer guidance and feedback to participants
- Provide communication strategies to keep participants connected to the project faculty and colleagues
Participant Expectations/ MOC Completion Criteria
- Participate over a 5 month period (September 2015-January 2016)
- Submit baseline data for 20 patients (direct or consultative care to patients) using the AAP Quality Improvement Data Aggregator (QIDA) system by the designated deadline
- Attend COQIPS education (H) program (Learning Session required only) on Saturday, October 24, 2015
- Submit 3 months of data during Action Period (minimum 20 charts per month) using the QIDA system by the designated deadlines
- Participate in live or recorded Orientation Webinar
- Participate in 3 live or recorded Webinars where data is presented and PDSAs are discussed by the designated deadline
- Review run chart data via the QIDA system on a monthly basis and implement PDSAs based on learnings from the data
- Patient Survey (English and
- Collect 20 patient surveys each month
- Select first 20 patients each month. Administer survey until you reach 20 completed
- Submit 20 completed surveys via QIDA
- Submit by 30th of each month at 11:59 pm ET in September, November, December, and January
- Provide details about tests of change each month and participant experiences
- Submit data via Survey Monkey (link will be provided in QIDA)
- Submit by 30th of each month in November, December, and January
- Enrollment Survey
- Post Project Survey (Available Spring 2016)
(Available Summer 2016)
Special thanks to the Project Planning Group & Advisors
Ulfat Shaikh, MD, MPH, MS, FAAP
QI Project Leader
C Eve J Kimball, MD, FAAP
Quality Improvement Expert
H Shonna Yin, MD, MS, FAAP
Health Literacy Expert
Amy Basken, MA
Laura Ferguson, MD, FAAP
Kamila Mistry, PhD, MPH
Greg Randolph, MD, MPH, FAAP
Lisa Rossignol, MA