Digital Transformation

​Digi​tal Transformation​​

Welcome to the Digital Transformation Initiative i​​​nformation page. Here you will find important updates and reports of progress on improvements and fixes that are made as part of the initiative. Updates will be added to this page regularly so check back often to see what is new!


Please read below for updates on our most recent activities for the Digital Transformation Initiative (DTI).  These updates contain information about work in progress as well as upcoming and release feature announcements.  Work over the last two weeks included...

Aap.org Content Migration

  • Launched an updated version of the COVID-19 critical updates page on June 2nd, keeping the current URL at: https://services.aap.org/en/pages/2019-novel-coronavirus-covid-19-infections/. We reorganized this and its related pages to better present this important information.
  • Created a prototype for a Video Listing page template.
  • Updated the Call to Action tile content placeholder to allow for both a call to action link (to get more information) and a call to action button (to make the call to action more prominent for the user to see).
  • Continued building pages in advance of launch for…
    • News Room
    • Mental Health Minute videos
    • Federal & State Advocacy
    • Trauma Informed Care
  • Content experts continued mapping and defining content for Membership, Career Resources, and Patient Care.
  • Continued updates to envisioned new site map.
  • Worked on guidance for creation of and hosting of video content.
  • Conducted a survey and analyzed the feedback on the value / needs around Section, Council, and Committee rosters.

My Account

  • Added a "Vote Now" tile to the My Account main page that appeared after login only for members eligible to vote in the AAP election that recently concluded.
  • Started testing on the next iteration, including…
    • Directory Preferences page, which will allow a member to opt in/out of the Member Directory, select which of the addresses, phones, and email address on their profile to display in it
    • Date of birth as optional field on Create Account screen
    • FAQ (Frequently Asked Questions) page
  • As part of redesigning the "My Membership" page in ShopAAP My Account…
    • Confirmed requirements for the new page with Staff
    • Built a prototype for the redesign of the page
  • Created a fix for mobile devices in the top navigation menu when the user clicks the dropdown next to "AAP Home".

Member Directory

  • Continued to build the next iteration features…
    • Addition of General Pediatrician to the subspecialties filter
    • A new American Board of Medical Specialties filter
    • How a member's record will appear with those additional specialties (pulled from what AAP has in our database for the given member)
    • What the member's search results record will look like if they decide to show or suppress address, phone, and email address
  • Updated the user interface design of the ShopAAP My Membership page and Directory Preferences page to reflect new workflow for members to go to a new Directory Preferences page in My Account to update their Member Directory settings and stay in shopAAP to be able to still edit their Find a Pediatrician directory settings.

Abandoned Shopping Cart

  • This effort is to build a process for sending an email to a shopAAP customer who left items in the shopping cart. The email will contain a link for customer to easily return to their cart to continue their shopping experience.
  • Implemented a fix for the unsubscribe feature.
  • Completed testing of all the features of this process, prior to determining a launch timeframe.

Membership Portal

  • The application process to become a member of the AAP or reactivate a membership is done through a system known as the Membership Portal.
  • Updated the prototype for membership application screens.
  • Started the user interface build for membership application screens and the new Membership Portal entry page.
  • Started building back end services for the resident application.

Please read below for updates on our most recent activities for the Digital Transformation Initiative (DTI).  These updates contain information about work in progress as well as upcoming and release feature announcements.  Work over the last two weeks included...

Aap.org Content Migration

  • On May 28th, launched the redesigned pages for the Global content area. The AAP's global mission is to attain optimal physical, mental, and social health and well-being for all children around the world.
  • Created prototypes for...
    • NRP (Neonatal Resuscitation Program)
    • Media Gallery (intended to be use for display of images)
    • Survey template for obtaining member feedback
  • Built new content placeholder that can be used for displaying externally-created features such as a form for users to submit COVID stories, or a podcast player.
  • Continued building pages in advance of launch for…
    • News Room
    • Revision to COVID main page and some secondary pages
  • Conducted an initial workshop to define the vision and objectives for Education / Learning content for the new aap.org.
  • Content experts continued mapping and defining content for Membership, Career Resources, and Patient Care.
  • Continued updates to envisioned new site map.
  • Worked on guidance for creation of and hosting of video content.

My Account

  • Started development on the next iteration, including…
    • Directory Preferences page, which will allow a member to opt in/out of the Member Directory, select which of the addresses, phones, and email address on their profile to display in it
    • Date of birth as optional field on Create Account screen
    • FAQ (Frequently Asked Questions) page
  • Launched fixes for the Race and Ethnicity dropdown selector as well as some Program Trainee Administrator roster uploads that stuck in a processing queue.
  • Conducted meetings for the Discovery that will be needed to reimagine My Digital Library, My Subscriptions, and My Continuing Education from shopAAP as one searchable view to improve and streamline the user experience.

Abandoned Shopping Cart

  • This effort is to build a process for sending an email to a shopAAP customer who left items in the shopping cart. The email will contain a link for customer to easily return to their cart to continue their shopping experience.
  • Implemented a fix for the unsubscribe feature.
  • Began final testing of all the features of this process, prior to determining a launch timeframe.

Membership Portal

  • The application process to become a member of the AAP or reactivate a membership is done through a system known as the Membership Portal.
  • Updated the prototype for membership application screens.
  • Defined the content to be placed on the Membership Portal entry page as well as each member type page that will be leveraged to start the application process.
  • Continued building back end services for the medical student application.

Please read below for updates on our most recent activities for the Digital Transformation Initiative (DTI).  These updates contain information about work in progress as well as upcoming and release feature announcements.  Work over the last two weeks included...

Aap.org Content Migration

  • On May 11th, launched the redesigned pages for the AAP Voices Blog, the official blog of the American Academy of Pediatrics, where AAP member pediatricians and others share their perspectives on a wide variety of topics relating to children's health and wellness.
  • Created a prototype for News Room Campaigns & Toolkits.
  • Built pages to match prototypes and designs for…
    • Media Speaking Points (to show concept for decluttering)
    • Topic A-Z selector / search feature (e.g., content areas such as Patient Care have many topics and this feature would make it easier for a user to find the topic they seek)
  • Continued building pages in advance of launch for…
    • News Room
    • Global / International
  • Worked on design/styling improvements for…
    • Making hyperlinks stand out more
    • Widening the data entry fields on the Contact Us form
    • Better alignment of roster names/head shots if odd number
    • Tightening up spacing around social sharing buttons
  • Scheduled a workshop to define the vision and objectives for Education / Learning content for the new aap.org.
  • Content experts continued mapping and defining content for Career Resources and Patient Care.
  • Continued updates to envisioned new site map.

My Account

  • Reviewed a prototype for the Directory Preferences page, which will allow a member to opt in/out of the Member Directory and if opt in, select which of the addresses, phones, and email address on their profile to display in the Member Directory.
  • Continued Discovery for future iterations of features such as Moving the My Membership page from shopAAP to My Account and adding a FAQ page.
  • Scheduled meetings for the Discovery that will be needed to reimagine My Digital Library, My Subscriptions, and My Continuing Education from shopAAP as one searchable view to improve and streamline the user experience.

Search

  • Continued working on testing changes to boosting settings to improve relevance of search results.
  • Worked on fixes for...
    • Automating certain index updates
    • Making scheduled jobs related to page publishing more efficient

Member Directory

  • Began to build the next iteration features…
    • Addition of General Pediatrician to the subspecialties filter
    • A new American Board of Medical Specialties filter
    • How a member's record will appear with those additional specialties (pulled from what AAP has in our database for the given member)
    • What the member's search results record will look like if they decide to show or suppress address, phone, and email address

Membership Portal

  • The application process to become a member of the AAP or reactivate a membership is done through a system known as the Membership Portal.
  • Reviewed the prototype for membership application screens.
  • Continued building back end services for the medical student application.

Please read below for updates on our most recent activities for the Digital Transformation Initiative (DTI).  These updates contain information about work in progress as well as upcoming and release feature announcements.  Work over the last two weeks included...

Aap.org Content Migration

  • As part of an iterative approach to migrating the content from the AAP News Room onto the new aap.org, on April 24th, we launched…
  • Started to define a process for gathering member feedback virtually, given that COVID has impacted the ability for in person meetings.
  • Drafted a decision tree portion to add at the start of the Content Governance Process to guide us when determining which AAP platform should host the new content.
  • Continued building pages in advance of launch for…
    • AAP Voices Blog
    • News Room
    • Global / International
  • Began planning for workshops to define the vision and objectives for Education / Learning content imagined for the new aap.org.
  • Content experts continued mapping and defining content for Career Resources and Patient Care.
  • Created a process for review and approval of Career Resources content, including needed roles (given there are many experts engaged).
  • Started updates to envisioned new site map, to account for what has been migrated and is in process.

My Account

  • For the Residency and Fellowship Program Roster Upload process, launched…
    • Fix for zip codes that begin with '0'
    • Fix for Chief Resident existing relations error
    • Fix for empty roster upload files
    • Changes to make error messages friendlier and more clear
  • Launched fixes for Order History receipts and updated the Quick Start Guide to include new screen images of receipts.
  • Started Discovery for the next iteration of features such as Moving the My Membership page from shopAAP to My Account.
  • Built a prototype of the Directory Preferences page, for the member to opt in or out of the Member Directory, and if opt in, which address, phone, and email address from their profile they would like to have displayed in the Member Directory.
  • Updated the existing prototype to add Date of Birth into the Create Account process as an optional field (as this field is needed further along in the member journey for application and renewal purposes).
  • Began planning for the Discovery that will be needed to reimagine My Digital Library, My Subscriptions, and My Continuing Education from shopAAP as one searchable view to improve and streamline the user experience.

Search

  • Continued working on testing changes to boosting settings to improve relevance of search results.
  • Worked on fixes for...
    • Removing deleted and expired pages from search results
    • Ensuring correct URL and date appear on news release search results
    • Indexing more of the page content to improve accuracy and completeness of results
    • Boosting AAP's COVID page up into the Top Results when doing searches using COVID and synonyms configured for it like COVID19

Member Directory

  • Updated the prototype to depict…
    • Addition of General Pediatrician to the subspecialties filter
    • A new American Board of Medical Specialties filter
    • How a member's record will appear with those additional specialties (pulled from what AAP has in our database for the given member)

Membership Portal

  • The application process to become a member of the AAP or reactivate a membership is done through a system known as the Membership Portal.
  • Continued to work on a prototype for membership application screens.
  • Continued building back end services for the medical student application.
  • Built new Membership Portal public pages that will serve as the entry point for users seeking to join, once we are ready to launch this redesigned system.

Please read below for updates on our most recent activities for the Digital Transformation Initiative (DTI).  These updates contain information about work in progress as well as upcoming and release feature announcements.  Work over the last two weeks included...

Aap.org Content Migration

  • Launched the About the AAP (https://services.aap.org/en/about-the-aap/) area on the new aap.org on April 17th, giving a fresh, cleaner look to the pages that tell the story of the AAP.
  • Worked on prototypes for the following content areas…
    • Patient Care
    • Community Advocacy
  • Synthesized goals and objectives gathered in workshops for Community Advocacy and Neonatal Resuscitation Program.
  • Created a way to add a banner on one or more browsers for special alerts that the user can see and "x" out of.
    • Initial use will be to alert Internet Explorer users that the site is not optimized to work on that browser
  • Built out pages in advance of launch for…
    • About the AAP
    • AAP Voices Blog
    • News Room and News Releases
    • Global / International
  • Created a fix for links that were not following site URL naming patterns.
  • Enhanced the Voices Blog template to populate the Title, Date, Description, and Author picture from the blog post data automatically.
  • Continued to define goals and map content for Career Resources, Patient Care, and Membership areas of the new aap.org.

My Account

  • For the Residency and Fellowship Program Roster Upload process,
    • Launched a fix for uploading files from Mac and Chromebook devices
    • Worked on changes to make error messages friendlier and more clear
  • Worked on fixes for Order History receipts.
  • Provided extra support to Residency and Fellowship Program Coordinators uploading their rosters (started 4/1).
  • Continued planning features for next release (e.g. migrate shopAAP My Continuing Education page) to My Account.

Search

  • Continued working on testing changes to boosting settings to improve relevance of search results.
  • Worked on fixes for...
    • Including the pipe ('|') symbol in searches within the Point of Care and Red Book Online search contexts
    • How "Reset" works in the search pages of the main Search, Transcripts Activities, and My Account Order History to ensure consistent behavior across

Member Directory

  • Updated the back end procedure that pulls member subspecialty values to include "General Pediatrician" in the list if the member has the appropriate board date information in our customer database.
  • Planned the scope of the next release to include adding General Pediatrician to the subspecialties filter, adding American Board of Medical Specialties filter, and a way for members to specify the address, phone, and email to be shown on their Member Directory record (if any).

Membership Portal

  • The application process to become a member of the AAP or reactivate a membership is done through a system known as the Membership Portal.
  • Continued to work on a prototype for membership application screens.
  • Continued building back end services for the medical student application.

Started the user interface (look and feel) design of the new Membership Portal public pages that serve as the entry point for users seeking to join.

Please read below for updates on our most recent activities for the Digital Transformation Initiative (DTI).  These updates contain information about work in progress as well as upcoming and release feature announcements.  Work over the last two weeks included...

Aap.org Content Migration

  • Worked on prototypes for the following content areas…
    • Patient Care
    • Community Advocacy
    • Removed Pre-College area on Career Resources
  • Held a workshop with experts on content for NRP (Neonatal Resuscitation Program) to define the goals and objectives for migration of content to the new look and feel.
  • Built out pages in advance of launch for…
    • About the AAP
    • AAP Voices Blog
    • News Room and News Releases
    • Embargoed Content page(s) for specific journalists
  • Built more automation into the page indexing process to add/remove pages from the index (which allows the page to be found in global Search) at the time of publishing changes to the page.
  • Solicited more feedback from experts on Patient Care to help define the content outline for the new aap.org, and built a template for experts to populate with information about the content to go under that outline.
  • Reviewed the adjusted Career Resources prototype with content experts to get feedback to incorporate into the UI Design and content mapping.

My Account

  • Launched updates for…
    • Order History receipt formatting, filter logic fixes
    • Order History receipt package subtotal calculation issue
    • Timeout issue during Residency and Fellowship program roster uploads
  • Worked on Residency and Fellowship Program Roster Upload fixes/changes including...
    • Upload files missing coordinator ID in the filename
    • Errors when uploading files from Mac and Chromebook devices
    • Making error messages friendlier and more clear
  • Provided extra support to Residency and Fellowship Program Coordinators uploading their rosters (started 4/1).
  • Continued planning features for next release (e.g. migrate shopAAP My Continuing Education page) to My Account.

Search

  • Continued working on testing changes to boosting settings to improve relevance of search results.
  • Worked on fix for Top Result keyword synonyms.

Member Directory

  • Updated the back end procedure that pulls member subspecialty values to include American Board of Medical Specialties values when available in our customer database.
  • Updated the back end procedure to also pull in the phones, emails, addresses (and types) opted into the Member Directory for a given member record (so not just primary phone, email, and address).
  • Clarified how to identify General Pediatricians from our customer database so that in the near term we can add that to the specialty filter.

Membership Portal

  • The application process to become a member of the AAP or reactivate a membership is done through a system known as the Membership Portal.
  • Began to work on a prototype for membership application screens.
  • Continued building back end services for the medical student application.
  • Built a back end service to pull Dues and Discount pricing information for display on pages either that are within the new Membership Portal and/or the pages that will be the public pages that serve as the entry point for users seeking to join.


Please read below for updates on our most recent activities for the Digital Transformation Initiative (DTI).  These updates contain information about work in progress as well as upcoming and release feature announcements.  Work over the last two weeks included...

Aap.org Content Migration

  • Launched the members home area on the new aap.org on March 20th, which replaces the old "MyAAP".  There you will find information about your membership benefits, access to your Collaboration sites, our Support Center, and variety of other member resources.
  • Updated a prototype for how Career Resources content is envisioned to be presented on the new aap.org.
  • Worked on user interface designs (look and feel) for the following areas previously prototyped…
    • About the AAP
    • AAP Voices Blog
  • Built templates for the redesigned News Room, specifically the News Releases and News Releases Archive pages.
  • Built a way to tag new pages so they can be automatically included on pages of curated resources that appear in Search.
  • Made improvements to content placeholders for alignment, consistency, keeping within defined containers, and multi-browser support/mobile display.
  • Conducted a workshop to define the vision, goals, and objectives for Community Advocacy.
  • Solicited more feedback from experts on Patient Care to help define the content outline for the new aap.org.

My Account

  • Finished development and testing on...
    • Order History receipt styling improvements
    • Addition of way for staff to manage the list of spoken languages that can be selected on a user profile
    • Fixes for Residency and Fellowship program roster upload scenarios
  • Monitored the My Account releases for functional and performance issues.
  • Conducted performance and load testing for the redesigned process for Resident and Fellowship program coordinators to upload their program rosters into our central member database.
  • Started planning features for next release (e.g. migrate shopAAP My Continuing Education page) to My Account.

Search

  • Continued working on testing changes to boosting settings to improve relevance of search results.
  • Analyzed search results return speed for ways to make it faster.

Member Directory

  • Continued discovery on inclusion of subspecialties for Specialty Fellows on their search results and detail records that display on the Member Directory.
  • Started conceptualizing a prototype for how members can manage which contact information will appear in the Member Directory (and/or Find a Pediatrician).

Membership Portal

  • The application process to become a member of the AAP or reactivate a membership is done through a system known as the Membership Portal.
  • As part of DTI, we are going to redesign this system to align with the DTI principles of simplify, personalize, and connect, and with the DTI look and feel rolled out for Search, Transcripts, Member Directory, and pages migrating to the new aap.org.
  • Continued an analysis of business rules and coding of components that are core to the redesigned system.
  • Built a prototype for the new entry point to this system, which today is a cluttered, confusing page on shopAAP.

Please read below for updates on our most recent activities for the Digital Transformation Initiative (DTI).  These updates contain information about work in progress as well as upcoming and release feature announcements.  Work over the last two weeks included...

My Account

  • Launched additional features for the redesigned account profile pages (https://services.aap.org/en/my-account/) on the March 4th, which included...
    • Order History
    • Enhancements to Profile fields
    • Redesigned process for Resident and Fellowship program coordinators to upload their program rosters into our central member database
  • Monitored the My Account releases for functional and performance issues.
  • Continued development on Order History receipt styling and other non-functional issues for My Account that will be released in the next iteration after March 4th.
  • Began working on a performance / load testing strategy for benchmarking speed and load handling before and after feature implementation. The results will be used to identify ways to both proactively and reactively improve site performance.

Aap.org Content Migration

  • Built a prototype for how content for About the AAP is envisioned to be presented on the new aap.org.
  • Worked on user interface designs (look and feel) for the following areas previously prototyped…
    • Paginated listing of content entries page (e.g., for news releases)
    • News Releases: added easier ways for user to browse or search the archive
  • Made improvements to content placeholders for alignment, consistency, keeping within defined containers, and multi-browser support/mobile display.
  • Set up workshops to define the vision, goals, and objectives for the following areas of content…
    • Research, NRP, Community Advocacy.

Search

  • Continued working on testing changes to boosting settings to improve relevance of search results.

Member Directory

  • Started discovery on inclusion of subspecialties for Specialty Fellows on their search results and detail records that display on the Member Directory.

Membership Portal

  • The application process to become a member of the AAP or reactivate a membership is done through a system known as the Membership Portal.
  • As part of DTI, we are going to redesign this system to align with the DTI principles of simplify, personalize, and connect, and with the DTI look and feel rolled out for Search, Transcripts, Member Directory, and pages migrating to the new aap.org.
  • Continued an analysis of business rules and coding of components that are core to the redesigned system.

Began conceptualizing a prototype for the new system.

Please read below for updates on our most recent activities for the Digital Transformation Initiative (DTI).  These updates contain information about work in progress as well as upcoming and release feature announcements.  Work over the last two weeks included...

Aap.org Content Migration

  • Launched the redesigned pages for the AAP's Board of Directors and its Executive Committee, as well as the AAP Senior Leadership Team. Please find these pages at
  • Built a prototype for how Career Resources are envisioned to be presented on the new aap.org.
    Started building a multi-use page template that has pagination that could be used for News Releases, AAP Voices blog articles, or other similar types of content.
  • In preparation for migration of the Advocacy Action Center page onto the new aap.org, worked on resolving technical issues with display of the relevant features of the advocacy software system).
  • Deployed several styling, spacing, and alignment fixes for content placeholders such as better aligning videos with text paragraphs around them.
  • Worked on content outlines for Grants that the AAP offers, as well as Meetings and Events.
  • Continued building and reviewing pages for AAP Voices and News Releases.

My Account

  • Continued working on updates and fixes to features targeted for the next release after the 2/3/20 initial My Account redesign launch, including…
    • Order History
    • Enhancements to Profile fields
    • Redesigned process for Resident and Fellowship program coordinators to upload their program rosters into our central member database
  • Monitored the initial My Account release for functional and performance issues. Implemented a fix to significantly improve page load speed on Profile screens.
  • Created a video tutorial to serve as another training option in addition to the Quick Start Guide that was provided as part of the original launch on February 3rd.
  • Provided a hands-on opportunity for two coordinators to try out the redesigned Resident and Fellowship program roster upload process in our testing environment.

Search

  • Continued working on testing changes to boosting settings to improve relevance of search results.
  • Fixed an issue with the filters when autocomplete fills in search keywords as the user selects an autocompleted result.

Membership Portal

  • The application process to become a member of the AAP or reactivate a membership is done through a system known as the Membership Portal.
  • As part of DTI, we are going to redesign this system to align with the DTI principles of simplify, personalize, and connect, and with the DTI look and feel rolled out for Search, Transcripts, Member Directory, and pages migrating to the new aap.org.
  • Continued an analysis of business rules and coding of components that are core to the redesigned system.
  • Conducted meetings and analysis on requirements for the initial release as well as gathering analytics from the current system to compare to once we redesign it.

Please read below for updates on our most recent activities for the Digital Transformation Initiative (DTI).  These updates contain information about work in progress as well as upcoming and release feature announcements.  Work over the last two weeks included...

My Account

  • Launched the redesigned account profile pages (https://services.aap.org/en/my-account/) on the evening of February 3rd, which included...
    • Placing a link to the new My Account profile hub on the shopAAP My Account page to invite users to go to the new site to update their profile information.
    • Adding a number of visual cues (one banner cue at the top of the My Account Profile Hub page to welcome users to the new site, as well as clickable orange circles next to profile fields to let users learn more about how to make changes to those fields).
    • Providing the My Account Quick Start Guide to offer more help for users to learn the new screens and features.
    • Updating hyperlinks in shopAAP, the main DTI platform (houses Search, Transcripts, Member Directory), and other integrated sites to ensure smooth navigation for users to be able to edit profile information, continue purchases in shopAAP, etc.
    • Continued working on features that will be made available in the next release after the February 3rd launch, including Order History and a redesigned process for Resident and Fellowship program coordinators to upload their program rosters into our central member database.

Aap.org Content Migration

  • Created a prototype and user interface design of a multi-use page template that has pagination that could be used for News Releases, AAP Voices blog articles, or other similar types of content.
  • Finished the proposed structure for Patient Care content, such that we will now be able to create a prototype.
  • Worked on content outlines for About the AAP, Meetings & Events, and Community Advocacy.
  • Continued building and reviewing pages for AAP Voices and News Releases.
  • Worked on fixes / changes for the new page layouts and content placeholders, including…
    • Tops of images cut off on Internet Explorer for the Leadership pages.
    • Improvements for Titles, Media Contact, and For Release headings on News Releases pages.
    • Better alignment of Video placeholders along with main page text.
    • Creation of a way to secure pages behind a Member Login.
    • Fixing of padding issues in certain content placeholders.
  • Better definition of optimal image sizes in certain content placeholders.

Search

  • Continued working on testing changes to boosting settings to improve relevance of search results.
  • Fixed an issue with automatic landing pages (which can show a page of curated links related to a particular topic such as NRP as a singular result in Search).

Membership Portal

  • The application process to become a member of the AAP or reactivate a membership is done through a system known as the Membership Portal.
  • As part of DTI, we are going to redesign this system to align with the DTI principles of simplify, personalize, and connect, and with the DTI look and feel rolled out for Search, Transcripts, Member Directory, and pages migrating to the new aap.org.
  • Continued an analysis of business rules and coding of components that are core to the redesigned system.
  • Made refinements to user journey flows and conducted meetings to further plan out the features to be included in the first release.

The initial release of the redesign profile portion of My Account is now live!  It can be found at https://services.aap.org/en/my-account/.  

Click here to view the updates in -> My Account Quick Start Guide.

The new My Account Hub is part of the AAP’s Digital Transformation Initiative; Striving to connect, personalize, and simplify your experience. 

We are using an iterative approach and this is the first round of changes to My Account. Over time our goal is to house all key account information and actions in this new My Account page.

Please read below for updates on our most recent activities for the Digital Transformation Initiative (DTI).  These updates contain information about work in progress as well as upcoming and release feature announcements.  Work over the last two weeks included...

Aap.org Content Migration

  • Created a user interface design for a Federal and State Advocacy landing page and listing page.
  • Continued gathering feedback from content experts and mapping their content to the Global / International prototypes.
  • Worked on content outlines for About the AAP, Career Resources, and Grants that AAP provides.
  • Began building out pages for AAP Voices and News Releases.
  • Worked on fixes / changes for the new page layouts and content placeholders.

My Account

  • Conducted full regression testing on all features for the initial release.
  • Made adjustments / fixes to regression testing issues including...
    • Adding more checks to ensure accounts with missing or improperly formatted data are handled properly.
    • Correcting global and footer navigational links.
  • Fixed the design of the Order History receipts to ensure they look like what users see today.
  • Created a Quick Start Guide and Appcues (to provide guidance to users on specific features on new My Account pages) in preparation for the initial release.
  • Continued planning for the initial release.
  • Began testing the redesigned process for the Program Administrators roster upload process (which creates / updates accounts in our member database).

Search

  • Started working on testing changes to boosting settings to improve relevance of search results.

Membership Portal

  • The application process to become a member of the AAP or reactivate a membership is done through a system known as the Membership Portal.
  • As part of DTI, we are going to redesign this system to align with the DTI principles of simplify, personalize, and connect, and with the DTI look and feel rolled out for Search, Transcripts, Member Directory, and pages migrating to the new aap.org.
  • Continued an analysis of business rules and coding of components that are core to the redesigned system.
  • Held meetings to define the initial release and get a better understanding of scope and possible duration.


Please read below for updates on our most recent activities for the Digital Transformation Initiative (DTI).  These updates contain information about work in progress as well as upcoming and release feature announcements.  Work over the last two weeks included...

Aap.org Content Migration

  • Built a prototype for the Federal and State Advocacy content areas envisioned for the new aap.org.
  • Worked on a user interface design for the Federal and State Advocacy main landing page envisioned for the new aap.org.
  • Began gathering feedback from content experts on the Global / International prototypes.
  • Built a template for News Releases.
  • Worked on fixes / changes for the new page layouts and content placeholders, including..
    • Overlap of a logo at the bottom of some pages on mobile.
    • Styling adjustments for better alignment of images / text.
    • Styling for quotes that need to draw the reader's attention.

My Account

  • Set up a staging environment that closely mirrors the live environment in preparation for full re-testing of new My Account prior to go-live.
  • With testing finished, focused on fixing issues including...
    • Validation of Canadian postal code format.
    • Ensuring in address verification that recommended addresses always show US zip codes with the +4 digits if the UPS service suggests them.
    • Removal of line item prices on Order History page (not needed there as the information is on the Order Details page).
    • Issue on Internet Explorer where Country dropdowns were not appearing.
  • Identified improvements to the content and styling of Order History receipts.
  • Began work on a Quick Start Guide and Appcues (to provide guidance to users on specific features on new My Account pages) in preparation for the initial release.
  • Continued planning for the initial release.
  • Added a check upon login to provide access for authorized Program Administrators / Coordinators to use the Program Administrators roster upload process (which creates / updates accounts in our member database).

Search

  • Fixed an issue where some newly indexed pages were not displaying the correct URL or published date.

Abandoned Shopping Cart

  • This effort is to build a process for sending an email to a shopAAP customer who left items in his or her shopping cart. The email will contain a link for customer to easily return to their cart to continue their shopping experience.
  • Continued development to use a new back end service to let shopAAP know at the point of emailing a user who has left items in their cart if that person has unsubscribed from the abandoned shopping cart emails. If so, the system will not send the email. Note: the functionality to send these emails is not yet launched, this activity is for building a part of the entire process that will be needed.

Membership Portal

  • The application process to become a member of the AAP or reactivate a membership is done through a system known as the Membership Portal.
  • As part of DTI, we are going to redesign this system to align with the DTI principles of simplify, personalize, and connect, and with the DTI look and feel rolled out for Search, Transcripts, Member Directory, and pages migrating to the new aap.org.
  • Continued an analysis of business rules and coding of components that are core to the redesigned system.
  • Held meetings to define the initial release and get a better understanding of scope and possible duration.


Please read below for updates on our most recent activities for the Digital Transformation Initiative (DTI).  These updates contain information about work in progress as well as upcoming and release feature announcements.  Work over the last two weeks included...

Aap.org Content Migration

  • Continued to prepare for the launch of AAP Leadership pages in the new aap.org.
  • Finished the outline for content to be part of Patient Care as part of the new aap.org, which is an input for developing a prototype for pages for this area.
  • Worked on content outlines for other areas including About the AAP, Career Resources, Membership, and Meetings and Events.
  • Developed a guide on how to write for the web to be shared with aap.org content creators.

My Account

  • With testing finished, focused on fixing issues including...
    • Missing designation next to name that appears under the My Account pulldown menu.
    • Missing navigation links for all levels of My Account display on mobile devices (so user can get to all the pages).
    • Errors upon saving profile when user does not have at least one address, email address, and/or phone/fax number.
    • Missing checks for format of US and Canadian postal codes.
    • Orders for packages not appearing correctly in Order History.
    • Errors with creating an account when username and/or primary email address already used by an existing account.
  • Reporting new issues to be corrected for launch including…
    • Address verification screen not showing US zip codes with +4 digits in recommended addresses.
    • Certain open orders missing in Order History display.
  • Added the feature to display list of subscriptions and ordered publications / items upon the user trying to delete or edit the address to which those items will be shipped.
  • Updated the Event Registration page on shopAAP to let the user enter/edit their primary phone number, cell phone number, primary email address, and emergency contact information right on that page instead of having to send the user to pages in the new My Account profile to enter that information.
  • Continued planning for the initial release.
  • Continued building changes for the Program Administrators roster upload process (which creates accounts in our member database).

Member Directory

  • Built an automated process to rerun the nightly job that if it does not run or run properly. This job updates the member list and each member's profile data for the Member Directory.

Transcripts

  • Continued building Reporting Tool to provide Staff with standard and build-your-own views of member CME / MOC activity data.

Membership Portal

  • The application process to become a member of the AAP or reactivate a membership is done through a system known as the Membership Portal.
  • As part of DTI, we are going to redesign this system to align with the DTI principles of simplify, personalize, and connect, and with the DTI look and feel rolled out for Search, Transcripts, Member Directory, and pages migrating to the new aap.org.
  • Continued an analysis of business rules for the existing Membership Portal system to help inform the redesign, including error conditions.
  • Planned a series of meetings for January and February to get the user interface designer engaged so we can begin to define the new look and feel for Membership Portal.

Please read below for updates on our most recent activities for the Digital Transformation Initiative (DTI).  These updates contain information about work in progress as well as upcoming and release feature announcements.  Work over the last two weeks included...

Aap.org Content Migration

  • Launched the redesigned Committee pages. The home for these pages can be found at https://services.aap.org/en/community/aap-committees/.
  • Now that we have new pages for Committees, Councils and Sections, we launched a new landing page called Community which can be found at https://services.aap.org/en/community/.
    • This is envisioned to be a place where members can find ways to deepen their engagement with the AAP by discovering groups, activities and opportunities to connect. This landing page will iterate and grow over time as we add more ways for members to engage.
  • Continued to prepare for the launch of AAP Leadership pages in the new aap.org.
  • From the previously built prototype, prepared the design for the envisioned look and feel for the News Room and News Releases.
  • Further defined content areas to fall under the category of Career Resources as part of the new aap.org.
  • Analyzed results of the Federal and State Advocacy content workshop to prepare a synthesis to share back with the participants.
  • Planned out more areas of content to focus on in the next few months.

My Account

  • Finished testing, including on mobile devices.
  • Continued re-testing fixes for…
    • Login
    • Contact Information: Addresses, Phone Numbers
    • Order History
    • Navigation flow between shopAAP and the new My Account
  • Identified changes needed on the ShopAAP Event Registration page to gather required profile information (e.g., emergency contact) without sending the user to a screen in the New My Account profile to make the update.
  • Continued planning for the initial release.
  • Outlined key communications that will be needed to inform members and staff of the New My Account.
  • Began to build out the ability to control which addresses, phone numbers, etc. appear in the Member Directory.
  • Continued building changes for the Program Administrators roster upload process (which creates accounts in our member database).

Search

  • Deployed a fix for setting Top Results values when searching for Section and Council pages.

Transcripts

  • Continued building Reporting Tool to provide Staff with standard and build-your-own views of member CME / MOC activity data.

Membership Portal

  • The application process to become a member of the AAP or reactivate a membership is done through a system known as the Membership Portal.
  • As part of DTI, we are going to redesign this system to align with the DTI principles of simplify, personalize, and connect, and with the DTI look and feel rolled out for Search, Transcripts, Member Directory, and pages migrating to the new aap.org.
  • Conducted a kickoff meeting with staff from business areas, IT, and the user interface designer to start planning out the redesign scope and activities.
  • Continued an analysis of business rules for the existing Membership Portal system to help inform the redesign, including error conditions.

Abandoned Cart

  • Continued internal testing of a process for sending an email to a shopAAP customer who left items in his or her shopping cart. The email will contain a link for customer to easily return to their cart to continue their shopping experience.
  • Built a back end service to let shopAAP know at the point of emailing a user who has left items in their cart if that person has unsubscribed from the abandoned shopping cart emails. If so, the system will not send the email.  Note: the functionality to send these emails is not yet launched, this activity is for building a part of the entire process that will be needed.


Please read below for updates on our most recent activities for the Digital Transformation Initiative (DTI).  These updates contain information about work in progress as well as upcoming and release feature announcements.  Work over the last two weeks included...

Aap.org Content Migration

  • Launched the redesigned Support Center page, which was formerly called Knowledge Base.  There is a link to the "Support Center" in the footer of aap.org.  You can see this new page at https://services.aap.org/en/support-center/.
    • The AAP Support Center is comprised of many articles that provide answers to technical questions regarding AAP's products and services. Articles are added regularly.
  • Prepared for the launch of redesigned Committee pages.
  • Held a goals workshop for State and Federal Advocacy content.
  • Gathered feedback on content envisioned to fit under Practice Administration as well as Patient Care areas for the new aap.org.
  • Continued to prepare for the launch of AAP Leadership pages in the new aap.org.
  • Created prototype of the landing page for the Global / International content area to align with goals defined in a workshop with the content area experts.
  • Started technical planning for how to handle pagination for Embargoed (information shared with journalists) content that was previously prototyped.
  • Worked on fixes for forms such as ensuring non-required fields do not have a red asterisk next to them.
  • Built a content area placeholder that displays a list upon which the user can perform searches, filters, and sorts.

My Account

  • Continued testing, and re-testing fixes for…
    • Login
    • Contact Information: Addresses, Phone Numbers
    • Order History
    • Navigation flow between shopAAP and the new My Account
  • Started on technical design for ability to control which addresses, phone numbers, etc. appear in the Member Directory.
  • Built a service that will pull a list of Collaboration sites the user has access to.
  • Continued building changes for the Program Administrators roster upload process (which creates accounts in our member database).
  • Continued planning for the initial release.

Transcripts

  • Updated the Transcripts FAQ page to help members and customers learn about features they might not have tried or did not know were available.
  • Launched the new visual cues on Transcripts for the end of year season. The cues display helpful tips for users right next to the button, link, or menu item to better inform users of how to find what they are looking for or accomplish their goals.
  • Continued building Reporting Tool to provide Staff with standard and build-your-own views of member CME / MOC activity data.

Membership Portal

  • The application process to become a member of the AAP or reactivate a membership is done through a system known as the Membership Portal.
  • As part of DTI, we are going to redesign this system to align with the DTI principles of simplify, personalize, and connect, and with the DTI look and feel rolled out for Search, Transcripts, Member Directory, and pages migrating to the new aap.org.
  • Continued an analysis of business rules for the existing Membership Portal system to help inform the redesign, including error conditions.

Abandoned Cart

  • Continued internal testing of a process for sending an email to a shopAAP customer who left items in his or her shopping cart. The email will contain a link for customer to easily return to their cart to continue their shopping experience.

Please read below for updates on our most recent activities for the Digital Transformation Initiative (DTI).  These updates contain information about work in progress as well as upcoming and release feature announcements.  Work over the last two weeks included...

Member Directory

  • Based on feedback from members at the 2019 National Conference & Exhibition, added more helpful text to the search box.
    • For example, people did not know you can search by city by typing a city name into the search box (vs. selecting the city from one of the filters on the left side of the screen).
    • Currently it just shows the word "Search". We changed it to state "Search by name, email, phone-number, organization, city, designation, language, etc."

Aap.org Content Migration

  • Launched the updated Philanthropy pages on the new aap.org.  You can see these new pages at https://services.aap.org/en/philanthropy/.
  • Continued to prepare for the launch of AAP Leadership pages in the new aap.org.
  • Updated prototypes for the News Room and Press Releases, based on feedback and the vision and goals for these areas of aap.org on the new aap.org.
  • Started planning for a goals workshop for State and Federal Advocacy content.
  • Continued work to define what content will fit under Practice Administration as well as Patient Care areas envisioned for the new aap.org,

My Account

  • Shifted the focus to primarily fixing bugs found in testing the pages that will be part of the first launch.
  • Continued testing, and re-testing fixes for…
    • Forgot Username/Password
    • Create Account
    • Contact Information: Addresses, Phone Numbers
    • Order History
    • Navigation flow between shopAAP and the new My Account
  • Continued building changes for the Program Administrators roster upload process (which creates accounts in our member database).
  • Began defining the plan for communicating the new My Account first launch with members, customers, and staff.

Transcripts

  • Began defining updates to place on the Transcripts FAQ page to help members and customers learn about features they might not have tried or did not know were available.
  • Worked on new visual cues to be implemented on Transcripts for the end of year season. The cues display helpful tips for users right next to the button, link, or menu item to better inform users of how to find what they are looking for or accomplish their goals.
  • Continued building Reporting Tool to provide Staff with standard and build-your-own views of member CME / MOC activity data.

Membership Portal

  • The application process to become a member of the AAP or reactivate a membership is done through a system known as the Membership Portal.
  • As part of DTI, we are going to redesign this system to align with the DTI principles of simplify, personalize, and connect, and with the DTI look and feel rolled out for Search, Transcripts, Member Directory, and pages migrating to the new aap.org.
  • Continued development of lookup lists that will be needed for the redesigned Membership Portal system.
  • Continued an analysis of business rules for the existing Membership Portal system to help inform the redesign, especially for Medical Student.

Abandoned Cart

  • Finished initial development and began internal testing of a process for sending an email to a shopAAP customer who left items in his or her shopping cart. The email will contain a link for customer to easily return to their cart to continue their shopping experience.

 

November 5, 2019

Please read below for updates on our most recent activities for the Digital Transformation Initiative (DTI).  These updates contain information about work in progress as well as upcoming and release feature announcements.  Work over the last two weeks included...

Member Directory

  • Met with attendees of the 2019 National Conference & Exhibition (NCE) to show demos of the Member Directory.
  • Captured feedback from these attendees on what they liked, did not like, and would change about the new Member Directory.
  • A summary of the feedback includes....
    • What do you use the Member Directory for?
      • Referrals
      • Subspecialty is the more important filter
      • Want location of the office in more detail
    • What filters or other content would you like to see?
      • Add in "General Peds" for a specialty, with many members concerned that this is not an option today
      • Users want to add "City" as a filter to be able to select more clearly when referring a patient
      • Changing "language" to "language spoken at office" so clear that if the doctor isn't the one to speak a language, at least someone at the practice, etc. can
      • Users want to be able to search by institution
      • It was difficult for users to determine if a member is on multiple committees and sections
    • Member Detail Page
      • Users like the member detail page information that is displayed
      • Appreciate that there is section membership more clearly defined
      • The new user interface is easier to navigate than before

Aap.org Content Migration

  • Met with attendees at the 2019 National Conference & Exhibition (NCE) to show them the new Section / Council recruitment pages and capture feedback.
  • A summary of the feedback includes…
    • Overall sentiment
      • Users like the new layout, and thought it was great to see the information presented in this format
      • It's clear and easy to follow
    • Potential changes
      • Users would like to see more at a glance information about what the section does
      • If you're using it as recruitment, you'd want to scan it more, than scroll through all of that content
        • Potential solution to scan-ability is a popup to give a brief blurb on the listing page
      • They also would like a way to do a keyword search to find a section via the Search application
  • Worked on fixes and features for new content placeholders including…
    • Ways to display filterable lists of information on aap.org pages.
    • Display of images on Internet Explorer.
    • Assessment of placeholders that have been built to see if there are missing ones, fixes needed, or other improvements to make them as useful as possible in the page migration.
  • Continued to prepare for the launch of AAP Leadership pages in the new aap.org.
  • Created a content workgroup for Career Resources and began to assess possible content for that area.
  • Continued work to define what content will fit under Practice Administration as well as Patient Care areas envisioned for the new aap.org.
  • Built and started testing of Committee content pages to prepare for migration to the new aap.org.

My Account

  • Met with attendees at the 2019 National Conference & Exhibition (NCE) to show them the new My Account pages in our TEST environment and capture feedback.
  • A summary of the feedback includes…
    • Potential overall changes
      • The address and personal information are split, so ideally would like to have all of the information in one screen, instead of having to click around to various screens
      • Users want an easier way to log in. When logged in, it doesn't automatically direct the user to their collaboration site, which would be preferred as the landing page
      • Users would like additional options for interests and specialties because sometimes none apply, and would want to be able to add section membership as an interest
      • They believe that there should be a difference between race and ethnicity
      • They also want a way to search in English and Spanish
      • Trying to merge Digital Library and subscriptions is something of interest, so users do not have to navigate to several places to get the data
    • Order History improvements
      • Listing membership, and show credits at the product level
      • The term "Complete" for Order History is unclear and users weren't certain what it meant, especially because you'd think you claimed your Transcripts if it's a product but the two aren't synonymous
      • Users want an easier way to get to Redbook
  • Conducted internal tests on the following pages…
    • Forgot Username/Password
    • Create Account
    • Contact Information: Addresses, Phone Numbers
    • Order History
  • Continued building changes for the Program Administrators roster upload process (which creates accounts in our member database).
  • Assessed phone, email, fax, address types to determine which should be available for users to choose (e.g., Office, Home, Cellular) vs. ones to only be used by Staff (e.g., EDI).
  • Created a back end service to enable getting and saving changes when a user wants to opt in/out of Member Directory or Find Pediatrician.

Transcripts

  • Deployed a change for MOC claiming to the live environment that needed to be made as a result of an upgrade the American Board of Pediatrics completed to its claiming service.
  • Continued building Reporting Tool to provide Staff with standard and build-your-own views of member CME / MOC activity data.

Membership Portal

  • The application process to become a member of the AAP or reactivate a membership is done through a system known as the Membership Portal.
  • As part of DTI, we are going to redesign this system to align with the DTI principles of simplify, personalize, and connect, and with the DTI look and feel rolled out for Search, Transcripts, Member Directory, and pages migrating to the new aap.org.
  • Continued development of lookup lists that will be needed for the redesigned Membership Portal system.
  • Continued an analysis of business rules for the existing Membership Portal system to help inform the redesign, especially for Medical Student.

Video

  • As part of DTI, we are migrating videos that are either standalone, part of multimedia products such as Reaching Teens, and our online learning platforms to a new video streaming platform.
  • Built in changes to the video placeholder that we can put on our web pages so that it can use codes for the videos in the new streaming service and play the videos.