January 28, 2019
As part of the Digital Transformation Initiative (DTI), staff have been working on a number of projects over the past year, including improving search and streamlining the transcript system for members to track and report educational credit.
We are now ready to kick off our next effort, which involves improving AAP.org. This includes not only reviewing, refining, and migrating content that currently exists on AAP.org to our new platform, but also involves the implementation of new processes and governance for creating, managing, and maintaining that content moving forward. Our goal is to offer our members and others a world-class website that serves as the digital front door of the AAP, improves member experience while adhering to the tenets of DTI to "simplify, personalize and connect".
This process will occur in phases, and in an effort to keep all informed, we encourage you to please check back on this page for periodic updates on progress. Below is the January 2019 update.
January 2019 Migration Update
Welcome to the first migration message! This update will be used to communicate the latest information about content migration from AAP.org to our new platform and provide you with other helpful Web tips. This update focuses on basic information about our current website, how content migration will impact you, new processes (ie. content governance) that are being put in place to ensure the website remains relevant, and what we are hoping to accomplish over the coming months.
Overall Scope and Progress Based on a content audit conducted in January 2019, here is a breakdown of the content on AAP.org.
- Web pages: 9,260
- PDFs: 13,366
- Total Files: 22,626
This volume of content will not be quick to migrate! As a result, the site will be reviewed, refined, and migrated in pieces – as opposed to all at once. It is possible that not all content currently on AAP.org is appropriate for the site, so the AAP.org Editorial Team will guide groups through the process once it that area's turn to have its content migrated.
Current Projects and Progress
First up will be the Council and Section pages that reside on AAP.org. For many AAP Sections and Councils, cleanup of these pages has already taken place, with the establishment of Section/Council Collaboration sites. Our goal is to standardize the structure of the Section/Council pages on AAP.org so visitors can get a quick snapshot of what these groups do, and quickly assess whether this is a group they'd like to join. Council and Section managers and related support staff will receive additional information about the new layouts and next steps over the next month.
The team is planning to tackle the migration of smaller, well-defined sections of AAP.org next. This will help the AAP.org editorial team and staff become more comfortable with the new content governance and migration processes and get some quick wins. After the Council and Section pages will be the following parts of AAP.org, many of which currently fall under "About the AAP" on our current site:
- Membership Criteria
- AAP Leadership
- Philanthropy at the AAP
- Pediatrics as a Profession
- AAP Facts
We will be developing a roadmap that will illustration which content areas will follow those listed above and will share that in future updates.
January 11, 2019
Per feedback from our members and customers, as well as to keep improving the Activities & Credit Management (transcript) portal, several enhancements were released to the system on January 11, 2019, including...
- "Print Certificate" link to the CME and MOC Claim Success pages: Previously, there was only a link to go back to your activity listing. Now, if you want to get your certificate first, you can click on the "Print Certificate" link right from that page (note: if an activity does not offer a certificate, this link will not be displayed).
- Edit and Delete Self-Claims: Previously, you could only add new Self-Claims.
- Finding Self-Claims: Made it easier to find by loading them under the year you Earned the Self-Claim. When you enter the Self-Claim, you provided the Earned Date. If that Earned Date was 4/15/2018, then after you submit it, you will find the claim in year 2018 from the year filter.
- Login: If you were already logged into a course platform (e.g., PediaLink) and clicked a link that redirected you to the Transcript system, it is no longer asking you to log in again, and instead redirects to the Transcript system page that will allow you to continue with your activity claim.
- MOC Claim Error Messages: Made MOC claim submission error message more descriptive with information on how to contact the AAP to get help with how to address the submission failure.
- Page Load Slowness: Made performance improvements to speed up the display of your yearly activities.
For more information including screen shots, please see the Transcripts Quick Start Guide
December 20, 2018
Changes to the new Activities & Credit Management (transcript) portal aim to improve how you locate, claim and submit continuing medical education (CME) activities.
The overhauled tool at http://transcript.aap.org is part of the ongoing Digital Transformation Initiative. As with many digital tools, the transcript tool is being honed and adapted. Member input is crucial to ensure that it is user-friendly and efficient.
“We are taking the transition one step at a time and appreciate members’ feedback and patience as we continue to improve the process,” said Mark D. Del Monte, J.D., AAP CEO/executive vice president (interim).
If your certification expires at the end of this year, Dec. 20 is the deadline to claim Maintenance of Certification (MOC) credit. According to the American Board of Pediatrics, individuals must have completed all applicable activities, earned/posted points, re-enrolled in MOC and paid the MOC fee by 3 p.m.ET on Dec. 20 to remain certified. This deadline does not affect those whose certification expires in 2019 or later.
Following are frequently asked questions about navigating the new transcripts portal and claiming and submitting completed activities.
Why did you change the transcripts service?
The goal is to provide a user-friendly, improved activities and credit management home that meets members’ needs. The digital platform that previously housed the transcript service was old, no longer usable and needed to be updated.
The last time I checked my record, I did not find any new activities that I could claim. Where are they?
Please take a moment to revisit your record. The previous default view did not display eligible activities in a user-friendly manner. Based on member feedback, we’ve added a new toggle switch that gathers and displays all activities that are Eligible to Claim when it is switched on. (See Figure 1, top left.)
How do I find and claim my completed activities?
Members can track activities in progress and claim completed activities in five easy steps.
Step 1: Log in with your username and password at https://transcript.aap.org.
Step 2: Make sure the “Eligible to Claim” toggle switch is turned on. Your page will display the newest eligible-to-claim activities first. You will see activities from every Learning Format (e.g., journal-based CME, enduring material, live activity) and Credit Category (e.g., AAP Credit Only, MOC Part 2, CME). If the toggle is off, it will show a view of all activities (all, in progress, expired, etc.).
Step 3: Look under the blue “Eligible to Claim” status indicator. Click on the “Claim CME” link or “Submit MOC Part 2 Credit” link. (See Figure 1.)
Step 4: Submit the claim. A “Success” page will display. (See Figure 2.)
Step 5: To find more activities that are eligible to claim, click “Go back to Listing Page” at the bottom of the Success page or click the “Activities” tab at the top of the Success page to return to your list. Make sure the toggle switch is on to view “Eligible to Claim” activities.
Can I offer a suggestion?
Member feedback will continue to drive ongoing updates to the transcript system and its webpages. Click the “Provide feedback” tab on the righthand side of the page to visit https://services.aap.org/en/my-account/education/activities-credit-management#.
October 19, 2018
Coming Soon - The next major launch for DTI is the newly redesigned Transcript (credit management) system. Please see below for more information about the new system that will roll out in November after the AAP National Conference & Exhibition.
You can continue to use the links on PediaLink and shopAAP that you use today for the current transcript and credit management tool (transcript.aap.org) for credit claiming, certificates, and your transcript, but once we switch to the new system, you will experience the new look and feel shown in the guide below.
Please note: The new transcript system is not live yet. The information below is a preview of how the new system will look and how to use it. The images are examples and do not necessarily reflect the activity and certificate credit information in your transcript records.
Transcripts Quick Start Guide
The new transcripts management tool is part of the AAP's Digital Transformation Initiative and our continued goal to connect, personalize, and simplify your experience and are geared towards a better overall credit claiming experience. The numbered list below corresponds to the images that follow.
1. Search your Activities.
You should recognize this prominent search bar from the redesigned AAP.org Search page. Within Transcripts, this search bar allows you to search through your activities.
2. Filter your results.
The filters in the left sidebar allow you to narrow the list of activities shown. Under "Activity Status" you can view "Claimed" and "Eligible to Claim" credits. You can also filter by "Credit Category" and "Learning Format". These filters change based on your activities.
3. Print Annual Transcripts.
As a member, to generate annual transcripts of your activities, you can click on "Annual Transcripts" above the search bar next to the Filters area and follow the screen prompts to select the year and click the "Print Transcript" button to print your report.
4. View Included Activities.
Activities may be grouped together. When you want to see the individual activities, click the "Show Activities" link. This will expand to show each of the included activities. Once those activities are visible, you can click "Hide Activities" to minimize them.
5. Claim Credits.
Claim credit by clicking the "Claim Credit" link shown in the bottom right hand corner of the activity card. You’ll then be asked to enter the number of credits in order to confirm your claim.
6. Print Certificates.
Once you claim an activity, the "Claim Credit" link will be replaced with "View Certificate". You can click that link to view, download, and print your certificate.
June 1, 2018
Since the launch of the new Search tool on AAP.org, the focus has been on implementing several features and fixes and boosting more relevant Search results based on feedback from members, users, and staff. Below, we list highlights of these new features that have been implemented as well as ones that are coming soon.
Enhanced Display for Top Results
For specific popular searches, we set up "Top Results" to be displayed in a way that better distinguishes them from the other results.
Added "Back to Top" Button
This feature adds a blue up arrow button at the bottom right of the screen. When you click on the button, the page automatically scrolls back up to the top for navigational convenience.
Added "Sticky" Search Feature to Mobile
When using Search on mobile devices, the Search box now remains at the top of the screen so you do not have to scroll all the way back up to change your Search criteria.
4. Coming Soon - More Filterable Red Book Content
To make it easier to find relevant results for Red Book Online, plans are underway to implement new filters and content section data so users can better narrow and navigate to specific pages. Currently, some content is found under "Point of Care" and is not organized the way it is on the Red Book site. In addition to content sections, Search filters will also include chapter and topic options.
5. Coming Soon - Improved Ability to Narrow Search from AAP.org Homepage
There is currently no way to narrow Search results from the homepage of AAP.org. To improve the Search experience, you will soon be able to select a Search context directly from the AAP.org home page so that when you get the results, they are already narrowed down to a desired subset. For example, from the homepage you'll be able to select "Policy" along with your Search term so that your results come back narrowed for the matches for "Policy" and not "All AAP" by default.
My Account and Transcripts (CME Management)
Work continues on the buildout of these platforms that will be the new homes for member profiles, order history, library of digital products purchased, and continuing medical education credit management.
We are focused on releasing the new Transcripts management center this summer.
In addition to the updates to Search and the build out of My Account and Transcripts, we have begun prototyping new versions of the
Member Directory and the
Find a Pediatrician tool, to improve the functionality and usability of these important web features. Stay tuned for more updates on these improvements in the next few months!
We recognize that in order to make the Search results more relevant, the vast amount of great content made available through the AAP needs to be organized better. Our next major endeavor is to define a comprehensive
Content Migration/Structuring Strategy, to continue the improvement and enhancement of your use and experience on AAP.org.
March 26, 2018
Search Launch Update
The new Search platform has been live for just over one month, and usage is averaging 10,000 searches per weekday, and 4,800 searches per day on weekends, which is higher than the old search application. The new Search provides users many more ways to filter and find just what you are looking for.
With an eye toward continuous improvement, we have gathered excellent in-person feedback from member leaders at the AAP Annual Leadership Forum (ALF) in March, as well as from Search analytics and via the “Provide Feedback” link on the Search page. We know there is still work to be done to improve Search results and help you find what you are looking for. How are we addressing this?
DTI is an iterative process. Every two weeks, the team rolls out fixes, changes, and features that have been prioritized as highest business value. An example of a change that is in progress is adding new Search filters to help make Red Book content easier to find.
Results Boosting. We regularly respond to feedback about what results members expect to see by manually boosting those results. For example, we recently improved firearm safety-related searches by manually adding synonyms, such as "gun control", to the Search function, and boosting certain results to appear at the top of the Search page. As a result, the expected results have become more relevant for this topic.
The AAP provides a vast amount of content and intellectual property that is made available through Search. However, there are many factors that contribute to how easily content is found by a Search engine, including format (e.g., a web page or PDF), and keywords, which help Search engines identify relevant content. To that end, the DTI team will be focusing efforts on creating an updated content strategy to help ensure Search results are most relevant to our users.
Activities to improve My Account continue, including:
Analyzing feedback on the new My Account prototype received from member leaders at the 2018 Annual Leadership Forum (ALF)
Ongoing development work on Login, Order History, Profile, My Account Hub, and Digital Library
Enhancing the prototypes by adding pages for My Memberships, Membership Benefits, and by addressing feedback on how Digital Library, Subscriptions, and Orders pages on the current site might confuse users as to where to go to find what they need
In addition, work on the new Transcripts functionality continues with:
Analyzing feedback on the new Transcripts platform received from member leaders at the 2018 Annual Leadership Forum (ALF)
Ongoing development on Activity Listing, Credit Claiming, Discrepancy Form, and FAQ pages as well as back-end database and services to support the prototypes
Product Roadmap Updates
DTI follows a process by which we regularly review and adapt. As a result of the feedback we gathered at ALF as well during usability testing with members, prototype reviews with AAP staff, and other feedback loops, we have updated the DTI activity roadmap. The updates include bringing forward into the near-term the following activities:
Improving the Member Directory on AAP.org
Improving the Find a Pediatrician tool on HealthyChildren.org
Revising the content strategy to improve Search relevancy and allow for information on our sites to be more discoverable
Making “Red Book” its own Search context/filter
Adding Personalization to Search (to make the results more relevant for users)
Stay tuned for more updates on these activities as we move forward on the DTI roadmap!
February 23, 2018
Exciting news! The new
Search platform, designed to improve the results returned to users, is now live. It is now easier for users of AAP.org to search content found on all AAP digital platforms including AAP News and Journals on Gateway, ShopAAP, Point of Care Solutions, HealthyChildren.org and more. In addition, users will have more filtering options to fine tune search requests to better fine what they are looking for. The Search function on HealthyChildren.org has also been revised with better filtering and discoverability.
This has been a “soft” launch in that it is not the final version, but rather the first release in an iterative process of incremental improvements made over time. We are gathering data and responding quickly. Additional information about the performance of the search function will be shared on this update page in the coming months.
Work on My Account continues. We have incorporated feedback from the technical feasibility review and built pages for the Profile, My Account Hub, Contact Preferences, Personal Information, and Addresses functions.
We also started prototyping the Membership landing page and New Member onboarding flows. This will give us an opportunity to take a fresh look at the member experience in My Account and to discover how to better communicate features that are meaningful for them (such as Member Benefits, Find a Pediatrician, and the Member Directory).
Guided by the core principles of this initiative to Connect, Simplify, and Personalize, work continues on a global site navigation for AAP digital platforms, design improvements, and information architecture (i.e., sitemap) enhancements.
A great deal of work has been accomplished on this important function to help AAP members better record CME credits including a new template for certificates, continued development on Activity Listing, Discrepancy Forms, and FAQ pages. We have elicited feedback on the Transcripts prototype from key stakeholders and have started development on the back-end database and services to support the prototype.
December 29, 2017
Guided by the core principles of this initiative to Connect, Simplify, and Personalize, a vision for global site navigation (for AAP sites including AAP.org), and information architecture (i.e., sitemap) are undergoing definition.
Search continues to be refined as we move closer to launching the first version of the application in the coming weeks. We have added more detail to search results for Point-of-Care and HealthyChildren content, added the ability to render special characters, and are working on finalizing pagination and autocomplete styling. Final usability testing prior to launch will be commencing soon.
My Account also continues to be refined. Additional features were added to the prototype for Order History, Digital Library, Member Profile as well as for workflows for login/forgot password and back-end services to support the profile are being prepared.
Transcripts work remains focused on collaboration between stakeholders and technical resources to assess feasibility and provide feedback on the prototype of credit claiming and certificate generation. In addition, stakeholders and technical resources are working toward the development of what will be released in the first iteration as the Minimum Viable Product (MVP).
December 1, 2017
The first version of the
Search tool, also referred to as the MVP, continues to be refined in preparation for release in the coming weeks. Improvements are being made to the basic Search function to ensure the first iteration reflects high priority features identified through our usability testing.
Here are some added features and fixes to the tool as it is readied for release:
Facets: Facets continue to be reviewed and tested to ensure the list is user-friendly and comprehensive to return more precise results.
News Content: Usability testing feedback identified a need to consolidate three news sources; Publications, AAP News and AAP Voices into a single, more intuitive category.
Bug fixes: Usability testing identified several issues with the User Interface that were resolved.
My Account modifications to the layout of the member profile section and address portion of the user’s profile are in progress. The prototype component structure will be designed to accommodate future enhancements to current functionality.
Transcripts discovery for both the front-end user experience and the back-end services to support the application continue to move forward. Discussions with stakeholders and the AAP IT team are underway to prioritize requirements and review architecture and infrastructure needs.
November 17, 2017
Enhancements to the
Search tool continue to move at a fast pace and we are rapidly approaching the release of our fist iteration of Search. This first iteration is being released using a development technique called the Minimum Viable Product (MVP), which means at the outset it will only include basic functionality. Once the MVP is released, we will continue to collect feedback in order to continually improve the feature.
The Search MVP contains the key features considered to have the highest value to our members and is our first step on our path to the final product. It also serves as a platform to test our assumptions and elicit feedback for improvements and enhancements. It is the first of many iterations and will help us to reach our goal of delivering a search engine rich in features and functions.
Here are some continued improvements to the behind-the-scenes effort:
Facets: New search facets to fine tune search results for HealthyChildren.org
Mobile: Resolve text wrapping issues to enhance the readability of search results
Descriptions: improve and enhance search result descriptions on various AAP sites including Policy and Shop
Performance: Resolve latency and page load issues when populating search results and correct spacing of search bar elements
My Account improvements are also in progress. Profile data, address information, my preferences and editing templates are among the key features under development.
Improvements to how CME
Transcripts are managed and maintained are also underway. Background information and requirements are being gathered to build an initial prototype and work has started on such features as credit claiming flow, certificates, and conducting in-depth technical reviews with AAP DOIT.
November 3, 2017
The first iteration of our new
Search tool was rolled out for testing by a team of members and staff. Initial feedback helped identify ways to improve how content is indexed and identified key filters and contexts to enhance search relevancy and precision.
Here is a look at some of the behind-the-scenes features used to improve the search experience:
All AAP: Gives users the ability to search all AAP content in one search experience.
Policy tagging: Search results for AAP Policy are uniquely identified on the search page to help users more easily find this content.
Weighting: Delivers results with the highest relevance for better search results.
Filters: can be reset for additional search refinement.
Cache busting: Speeds up browsing times by saving previous information for future use in temporary folders, rather than re-loading each time.
In addition, the new
My Account prototype was presented to members of the Core Team (AAP staff) for review and feedback. This initial review prompted many helpful questions and comments that will be used to further improve this functionality and move us closer to creating a member experience that is personalized and user-friendly.
October 20, 2017
A new way to
Search AAP content is about to be released for testing. This testing will be done by a team of AAP members and staff over the next few weeks.
Here are the improvements being put in place to make the search experience friendlier and faster:
Making Policy and AAP journal content easier to find in search results
Giving users the ability to search by policy types
Incorporating new filters, called contexts and facets, to help users find the most relevant search results
Adding an Advanced Search (Boolean and Exact Match) to help users refine search terms
Highlighting key words in search results
All of these features are the result of member feedback received from interviews at NCE and from the feedback widget located on AAP.org. These improvements are just the first of many future iterations as we continuously make improvements to search.
My Account is the next focus of our efforts. A prototype was built and presented to members and staff for input. Keeping the DTI Core Principles of Connect-Simplify-Personalize in mind, the new My Account will be designed to be easy to connect to, simple to use, and personalized for member needs. Everything you need to know about your membership and interests will be available in one area. We are very excited about the new My Account and will keep you posted on our progress.
We did it! We made the AAP.org Homepage a friendlier experience by reorganizing the content to display the subject areas you search the most.
Making the homepage easier to navigate is just one example of the progress we've made to enhance the user experience. Here are updates on some of the other work in progress:
Better access to policy from the AAP.org home page. Now when you click on Policy in the top drop-down menu, you will go straight to the list of policies, clinical reports and technical reports to get the information you need.
A new Search platform is in development and will lay the groundwork for a complete overhaul of our search capabilities. The first iteration will include an improved faceted search to narrow and filter results and better serve members and the public alike.
My Account platform will be redesigned to be a one-stop, personalized profile function that better reflects the Core Principles of DTI: Connect-Simplify-Personalize.
Updated and refreshed design elements for AAP.org will be rolled out in the coming weeks and include the selection of an award-winning new font typeface called Alegreya, which provides a humanistic feeling to compliment the unique, hand-cut letters in our Della Robbia logo. Color palettes, forms, panels, buttons and toggles are just a few of the foundational pieces that will be refreshed to deliver a unified and consistent user experience. These design elements will be implemented on other AAP digital platforms as DTI progresses to further strengthen and unify our identity.
Feedback from members at our National Conference along with input from the DTI Staff Core Team continues to help the project stay on course to provide a digital transformation to support your needs.
These changes and updates are just the beginning of the journey to bring continuous improvements to your online experience. But we'd love to hear from you! To make this easier we have added feedback and polling widgets like the ones you see below.
Beginning on August 1, we will be rolling out a major update to AAP.org, which will include a reorganization of the content on the homepage. There are several reasons for these changes, including:
- Improving the user experience of the homepage
- Prioritizing content based on user needs
- Easier navigation to key AAP sites
Feedback and Polling
On July 12th, we implemented a minor update to AAP.org, Search, and Shop that included a new feedback and polling widget. The reasons for these changes include:
- Improved analytics
- Feedback loops so that we can continually improve
- Polls that will help inform future improvements