Interpersonal Communication Skills

Interpersonal Comm​unication Skills​

Goa​l A

Residents will co​​mmunicate effectively with patients and families regarding breastfeeding.

 Learner Objec​​tive

  1. Practice communication skills about the topic of breastfeeding.

​ Activities and Evaluation Strategies


  1. Conduct a role play of a case study involving a physician providing peripartum support to a mother. Continue the role play of the same case study by adding the scenario where the pediatrician or family physician discusses the​​​​ case with the mother's obstetrician and/or vice versa. The purpose is to exemplify the importance of communication among different types of physicians when providing breastfeeding support. 

    Evaluate the ro​​le-playing performance.​

Go​​​al B

Residents wi​ll provide culturally effective breastfeeding care.

 Learner ​​Objectives

  1. Define culture and cultural competency.
  2. Describe how culture affects the decision to breastfeed and impacts breastfeeding behavior.
  3. Demonstrate counseling skills that enable mothers to overcome barriers to breastfeeding.
  4. Recognize the effect​ of cultural diversity on breastfeeding attitudes and practices and encourage variations to practice, if appropriate, that effectively promote and support breastfeeding in different cultures.

​ Activities an​d Evaluation Strategies​

  1. Use the Cultural Case Studies, or develop case studies based on faculty/resident experience to have residents practice different scenarios that require consideration with regard to cultural competency. Use a teaching conference or teaching rounds to illustrate problem solving skills that require cultural knowledge and sensitivity. 
    Grade the answers/responses of residents to the case studies against the answers that have been provided in this curriculum or use the Cultural Competence Health Practitioner Assessment​ to evaluate residents' knowledge of providing culturally competent care.

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