Hartman Pediatrics LLC

Emerging practice

Urban practice in Illinois, USA

Size

Small (1-3 Physicians)

Geographic area

Urban

Practice type

Indepedent Practice

Insurance status

• About half of patients have Medicaid/Care Management
• About half of patients have private insurance
• A small portion of patients were uninsured

Race/ethnicity of patients served

• American Indian or Alaska Native: 0%
• Asian: 5%
• Black or African-American: 20%
• Hispanic/Latinx: 5%
• Native Hawaiian or other Pacific Islander:0%
• White: 70%

Practice Modification due to COVID-19 Pandemic

• Adopted telehealth platform
• Offered telephone services for families/caregivers that did not have access to internet
• Implemented portal visits where patients could message providers when alternate options were inaccessible
• Trained staff on telehealth billing procedures to accommodate changes in insurance policies
• Implemented parking lot visits where exams were conducted within patient's/family/caregivers vehicle
• Created more purposeful and informative social media messaging to provide education and resources on updated practice services as they were modified due to COVID-19 provided state specific and overall pandemic information
• Implemented a patient check-in process through a patient portal 

Developmental Surveillance, Screening and Referral Modifications

• Restructured screening process by uploading screening forms and asking families/caregivers to print or take photos of the screener prior to the visit
• Introduced Child Health and Development Interactive System (CHADIS) technology to distribute screeners and improve developmental surveillance workflows
• Began collaborating with and referring to additional therapy services to provide alternative therapy options for patients and families/caregivers
• Connected with external hospital's virtual telehealth developmental assessments to encourage family/caregiver completion and reduce transportation issues