Pacific Medical Centers

Emerging practice

Pacific Medical Centers

Size

Large (>7 Physicians)

Geographic area

Suburban

Practice type

Group Practice

Insurance status

• Under a quarter of patients have Medicaid/Care Management
• A majority of patients have private insurance
• No patients were reported as insured

Race/ethnicity of patients served

• American Indian or Alaska Native: 5%
• Asian:15%
• Black or African-American: 10%
• Hispanic/Latinx: 10%
• Native Hawaiian or other Pacific Islander: 5%
• White: 55%

Practice Modification due to COVID-19 Pandemic

• Adopted telehealth platform
• Clinicians and staff attended a week-long training for billing and coding changes in telehealth and telephone appointments
• Restructured clinic hours to shorter hours and longer patient visits

Developmental Surveillance, Screening and Referral Modifications

• Interpreters joined developmental surveillance and screening telehealth visits for multilingual families/caregivers
• Staff roles were modified so medical assistants could help patients and families/caregivers access interpreters and troubleshoot telehealth technology during health supervision visits.
• Continued use of electronic health record (EHR) templates, screenings and integrated anticipatory guidance