Login FAQ

AAP has simplified Login to your AAP account.

What do I need to know ?

  • Login is the Primary Email address associated with the your account.
  • Primary Email is where you receive AAP Emails.
  • You can click the Reset Password link under the blue Login button on the Login page. You will receive a Reset Password email at your AAP Primary Email.

Who is impacted by this change?

  • AAP Members' Primary Email and Password is synced to the new login system.
  • Active users' Primary Email and Password is synced to the new login system. Active is defined as users with purchase activity in the last 2 years.
  • Login will not work for any user who has not had purchase activity in the last 2 years. These accounts will not be synced. If your login does not work, contact Member & Customer Care for assistance with account activation.

Will I have to change how I login?

  • Yes. Users of synced accounts will log in with their current AAP Primary Email and Password.

Will my Password change?

  • No. Users of synced accounts will log in with their current AAP Primary Email and Password.

What if I don’t know my Primary Email?

  • We encourage you to remember where you receive AAP emails. This is your AAP Primary Email.
  • If you still have trouble logging in, contact Member & Customer Care for assistance.

Where can I manage and edit my Primary Email?

What if I don’t know my Password?

  • We encourage you to try your usual Password.
  • You can click the Reset Password link under the blue Login button on the Login page. You will quickly receive a Reset Password email at your AAP Primary Email.
  • If you do not quickly receive the Password Reset email, check your Deleted, Junk, and Spam folders.
  • If you still do not find the Password Reset email, you may have tried an incorrect Primary Email. Please try a different possible Primary Email.
  • If you still have trouble with Reset Password, contact Member & Customer Care to verify your account information.

What if I don't receive my Reset Password email?

  • We encourage you to remember where you receive AAP emails. This is your AAP Primary Email and where you will receive your Reset Password email.
  • Check your email Deleted, Junk, and Spam folders.
  • Check if you have an email rule set up to automatically filter AAP emails.
  • If you still do not find the email, you may have tried an incorrect Primary Email. Please try a different possible Primary Email.
  • If you still have trouble with Password Reset, contact Member & Customer Care to verify your account information.

I think I know my Primary Email and Password, but I am still having trouble logging in?

  • Check your browser Autofill settings. It might be using an old Username and Password.
  • Check your Password Manager settings. It might be using an old Username and Password.
  • If you still have trouble logging in, contact Member & Customer Care for assistance.

Should I create a new account if I am having trouble logging in?

  • No! This will cause more issues in the future with duplicate accounts.
  • If you still have trouble logging in, contact Member & Customer Care for assistance.

 

Visit our AAP Support Center for a list of detailed self-help technical instruction guides.

Visit our My Account FAQ for more questions and answers about My Account.

Visit our shopAAP FAQ for a list of detailed questions and answers about purchasing products on shopAAP.

Visit our Membership FAQ for detailed guidance and instructions regarding AAP Membership.

Visit our NRP FAQ for detailed guidance and instructions regarding NRP.

For further assistance please contact us.
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(888) 227-1770 Toll Free Phone US & Canada

(630) 626-6000 Outside US & Canada

​Email: mcc@aap.org