shopAAP FAQ

Log In and visit your  Library to access and manage your eBooks, subscriptions, online courses, and other digital content from the AAP.

If you are receiving message that you need to subscribe or purchase, you may refer to the steps here .

1) Log In to your AAP account

2) Go to https://www.aap.org/en/my-account/products-subscriptions/product-activation-center/

3) Input your Product Activation Code into the box and click the Redeem Code button. If successfully redeemed, a confirmation message will appear on the page.

4) To access the item, go to your Library (https://www.aap.org/en/my-account/products-subscriptions/library/

You should also recieve an order confirmation email, and an order receipt should appear in your account order history.

Do I have to create an account to make a purchase?

Yes. If you currently DO NOT have an account, you must Create an Account to complete your purchase on shopAAP.

How do I change the quantity in the cart?

In the Cart click in the quantity field. Change the quantity. Click Update Quantity button located at the bottom of the list of products.  The quantity and pricing will be updated.

Where do I enter a promo code?

Promo codes are entered at the top of the Payment screen during Checkout.  Enter the promo code in the field marked Do you have a promotional code? Click Apply.  You will receive a confirmation message that your promo code has been applied, and the pricing will update.

If you enter the promo code, receive an error message, and the discount does not apply, please check the terms of the promotion, such as the start and end date, applicable products, and customer type eligibility.

Please contact Member and Customer Care at 866-843-2271 or 630-626-6000 (outside the United States and Canada) or email us if you have questions or require assistance.

What do I do if I receive a promo code in an email and later can’t find it?

Please contact Member and Customer Care at 866-843-2271 or 630-626-6000 (outside the United States and Canada) or email us if you have questions or require assistance.

Are quantity discounts available?

Specific products that are eligible for quantity discounts are marked on the product detail pages. For eligible products, enter the quantity you would like to purchase, and the price will be updated to reflect the discount.

For information on quantity subscription discounts, please contact Member and Customer Care at 866-843-2271 or 630-626-6000 (outside the United States and Canada) or email us.

Do you offer institutional pricing?

Yes. If you are interested in organization-wide subscription or site license options for AAP Journals, Point-of-Care Solutions, Toolkits, or Books, please contact institutions@aap.org or visit Institutional Licensing to learn about the programs and options available.

Is sales tax calculated into my order?

Sales tax is automatically calculated and added to your order at checkout based on applicable tax rates by product type and location.

What do I do if I am tax-exempt?

If your order is for a tax-exempt entity, AAP requires documentation of proof of tax exemption or resale certification. Please send your tax exempt certificate to exempt@aap.org.

Please contact Member and Customer Care at 866-843-2271 or 630-626-6000 (outside the United States and Canada) or email us if you have questions or require assistance.

Note: Individuals are NOT tax exempt

What are my payment options?

You may use a credit card or your checking account to make payment.

What credit cards are accepted?

VISA, MasterCard, American Express, and Discover cards are accepted.

How do I change my credit card payment address?

You will have the opportunity to update and change your credit card payment address during the checkout process.

How can I pay for my order via a checking account?

During checkout you will have an opportunity to enter your checking account number and routing number to pay for your purchase.

How can I pay for my order with a debit card?

If your debit card can be processed as a credit card (VISA or MasterCard), has an expiration date, and 3-digit security code, it can be accepted for payment.

Why was my credit card rejected?

Check that all your credit card information was entered correctly. Make sure you entered the correct credit card payment address.  This is the address where you receive your credit card bill. 

If the card is still not accepted, please contact Member and Customer Care at 866-843-2271 or 630-626-6000 (outside the United States and Canada).

Is my credit card information secure?

ShopAAP is a secure website and does not store credit card account information.

The American Academy of Pediatrics takes the issue of data security and privacy very seriously. Click to read the AAP Privacy Statement. 

AAP Books and eBooks:

AAP Books and eBooks can be purchased directly through our  shopAAP store.

Many titles are also sold through independent book distribution companies listed below.

United States

Matthews Book Company
11559 Rock Island Ct
Maryland Heights, MO 63043
Tel: +1.800.MED.BOOK (+1.800.633.2665)
Fax: +1.800.421.8816
Web: www.matthewsbooks.com

Rittenhouse
511 Feheley Dr
King of Prussia, PA 19406
Tel: +1.800.345.6425
Fax: +1.800.223.7488
Email: info@rittenhouse.com
Web: www.rittenhouse.com

Ingram Content Group
1 Ingram Blvd
LaVergne, TN 37086
Tel: +1.800.937.8000, Option 3
Email: customerservice@ingramcontent.com
Web: ipage.ingramcontent.com

Canada

Login Canada
300 Saulteaux Crescent
Winnipeg, Manitoba R3J 3T2
Tel: +1.800.665.1148 or +1.204.837.2987
Fax: +1.800.665.0103 or +1.204.837.3116
Email: orders@lb.ca
Web: www.lb.ca

United Kingdom, continental Europe, Middle East, Africa, Asia (excluding South Asia)

Eurospan
1 Bedford Row
London WC1R 4BU
United Kingdom

Trade Orders & Enquiries:
Email:  trade.orders@marston.co.uk
Tel: +44 (0)1235 465576

Individual Orders:
Visit  www.eurospanbookstore.com/aap  or
Email: direct.orders@marston.co.uk
Tel: +44 (0)1235 465577

All Other Countries

American Academy of Pediatrics
345 Park Blvd
Itasca, IL, United States 60143

Toll Free Phone inside United States and Canada: 866-843-2271
For calls outside United States and Canada: 630-626-6000
Fax: 847-228-1281
Email:  aapsales@aap.org

AAP Subscription Products:

Individuals may order subscriptions from shopAAP.

Subscriptions can be shipped internationally for an additional international delivery fee.

If you are interested in organization-wide subscription or site license options for AAP Journals, Point-of-Care Solutions, Toolkits, or Books, please visit   Institutional Licensing Web Site or contact   institutions@aap.org to learn about the programs and options available.

Institutions may also contact these international service and sales agents:

Europe, Middle East/North Africa, Turkey, Israel, China (including Hong Kong and Macau), Taiwan, Singapore, Vietnam, Laos

Accucoms B.V.
The Netherlands
Email:  aap@accucoms.com
Web:  https://accucoms.com/publishers/american-academy-pediatrics/

India, Thailand, Philippines, Pakistan, Bangladesh, Nepal, Sri Lanka, Malaysia, Indonesia

Globe Publication Pvt. Ltd.
New Delhi, India
Email:  aap@globepub.com
Web:  https://www.globepub.com/aap.aspx

Japan

Academic Information Division
MARUZEN-YUSHODO Company, Ltd.
Tokyo, Japan
Email: e-support@maruzen.co.jp

South Korea

EBSCO Korea, Inc.
Seoul, South Korea
Email:  eahn@ebsco.com

Latin America and Caribbean

Dot.Lib
Email: info@dotlib.com
Web:  https://dotlib.com/en/publisher/american-academy-of-pediatrics

All Other Countries

American Academy of Pediatrics
345 Park Blvd
Itasca, IL, United States 60143
Tel: +1.630.626.6000
Fax: +1.847.228.1281
Email Us

How can I access my eBooks?

AAP digital products including eBooks can be accessed by  Logging In and visiting your  Library.

Online Access: You can view AAP eBook contents on any device (desktop, laptop, tablet, smartphone) that has an internet connection and a current browser. 

Offline Access: Offline access (no internet connection) to AAP eBooks is available on Android or iOS smartphone or tablet devices using our free AAP eBooks reading app.

(Apple)  (Android)

Offline access to AAP eBooks is currently not available for desktop or laptop PC devices.

If you would like to view AAP titles in other readers and devices such as Apple iBooks, Amazon Kindle, Nook, Kobo or E Ink, you must purchase the AAP title from that specific device or app supplier.

If you are interested in organization-wide subscriptions or site license options, please visit AAP Books Institutional Licensing or review our Institutional Licensing Web Site. You can also contact Member and Customer Care at 866-843-2271 or 630-626-6000 (outside the United States and Canada) or by email at institutions@aap.org.

How do I access an eBook when I have an activation code?

1. Log In
2. Visit the Product Activation Center
3. In the upper right Activation Code Box, input the Activation Code and click Submit.
4. Your eBook will be added to your account and will appear in your Library

Please Note: It may take a few minutes to appear listed in your Library. If you do not see the eBook in your library within a few minutes, please try refreshing the Library page or log out and log back in.

If the item does not appear within 30 minutes please contact Member and Customer Care at 866-843-2271 or 630-626-6000 (outside the United States and Canada) or email us.

When the eBook appears in your Library, click the Open button to access the eBook contents.

The eBook can also be accessed by browsing to the eBook product page on shopAAP and clicking on the eBook’s cover image or Look Inside banner.

How can I download AAP mobile apps?

Please visit our pages on  iTunes or  Google Play.  AAP has several apps available for Apple and Android smartphones and tablets.

What do I do if I lost my eBook activation code?

Please contact Member and Customer Care at 866-843-2271 or 630-626-6000 (outside the United States and Canada) or email us.

Institutional eBook Access

If you are interested in organization-wide subscription or site license options, please visit AAP Books Institutional Licensing. You can also contact AAP Institutional Sales by email at institutions@aap.org.

If you are interested in organization-wide subscription or site license options for AAP Journals, Point-of-Care Solutions, Toolkits, or Books, please contact institutions@aap.org or visit Institutional Licensing to learn about the programs and options available.

Click here to view AAP Licensing & Permissions Policy.

How do I log in to shopAAP?

Click  Log In in the top right corner of the home page, and log in with your AAP primary email and password. 

Where can I find more login help information?

Login FAQ

How do I create an account?

Click  Create an Account in the top right hand corner of the  home page. Or click  Create Account on the right side of the  Login page. On the left, click  Create Account.

How can I look up my AAP ID?

Click Log In link in the top right corner of the home page. Log in. Locate your AAP ID on the My Account home page. 

How do I update my profile?

Log In and click Profile. Locate the type of information you want to update and click the corresponding Edit button to update the necessary information.

• Personal Information: Name, Gender, Date of Birth, Ethnicity, Languages Spoken, and Emergency Contact
• Professional Information: Healthcare Designations, Other Designations, Profession, Employment, Medical School Graduate Country, and Specialties and Interests
• Contact Information: Email Address, Address, Phone #, and Fax #
  • Select the link for the information you want to update. Click the Edit or Add button to update the necessary Contact Information.

How do I create an account for my organization?

To request an account for a company, organization, or institution, please contact the Member and Customer Care at 866-843-2271 or 630-626-6000 (outside the United States and Canada) or email us.

Please also visit My Account FAQ for additional account instructions and guidance.

How do I contact Member and Customer Care?

Toll free phone inside United States and Canada: 866-843-2271

Calls outside United States and Canada: 630-626-6000

Email Us

Hours of Operation: Monday - Friday 7:30 AM to 5:00 PM CT

You will be able to renew your AAP membership when a dues invoice is issued to your account.  Log In and visit  AAP Membership.  If there is a dues invoice linked to your account, a button to Renew will appear. Click on the Renew button to begin the payment steps. You can also visit  My Account > My Membership to check your dues status and to submit membership dues invoices for payment.

If you are a past member and would like to rejoin, click on AAP Membership in the upper menu and follow the on-page instructions.

How do I change the address the AAP uses to send correspondence to me?

Log In and click Profile. Under Contact Information select Addresses link. Click the Edit or Add button to update the necessary Address Information.

Correspondence will be sent to the address marked as your Primary Address.

How do I change the address of my practice that appear in the Find a Pediatrician directory on HealthyChildren.org?

AAP members will be able to view and update the information that appears in the Find a Pediatrician directory on HealthyChildren.org.

Log In and click Profile. Under Contact Information select Addresses link. Click the Edit or Add button to update the necessary Office Address Information.

All Office Addresses listed in My Account will appear in Find A Pediatrician on HealthyChildren.org.

Please also visit  Membership FAQ for additional membership instructions and guidance.

How do I find my order history and specific order details?

Log In and navigate to  My Account > My Order History or Products & Subscriptions > Order History. Use the filters to find your past order. Click on the Order Details link on your specific order to see more information.

How do I view and print a specific order receipt?

Log In  and navigate to  My Account > My Order History or Products & Subscriptions > Order History . Use the filters to find your past order. Click on the Click on Print Receipt button next to the order.

Can I place an order by phone, mail, email, or fax?

Yes. Please contact Member and Customer Care at 866-843-2271 or 630-626-6000 (outside the United States and Canada) or email us.

Please also visit  My Account FAQ for additional account instructions and guidance. 

If you have a great concept, a specific audience, the time and focus to write an excellent manuscript, or the ability to manage a group of coeditors and coauthors – we would love to talk! To get started, please contact AAP Publishing at newpubs@aap.org.

Click here for guidance on redeeming the Red Book Print Copy Member Benefit.

How do I return a product or report a missing or damaged item?

Products must be returned within 30 days of receipt. 

eBooks and downloadable products are non-refundable.

To initiate the return process, Log In and click Products and Subscriptions. Under Order History select View Order History. Use the Search Box and Filters to find your past order. Click on the Return or Report Missing/Damaged Item link on your specific order.

A form will open in a new browser tab. Fill in the form with your specific order details and click submit. Member and Customer Care will contact you in 1-2 business days with instructions for the return. 

Please Note: The American Academy of Pediatrics reserves the right to alter the refund policy at any time. AAP will alter the refund policy for abuse that utilizes an excessive number or dollar amount of refunds.

How can I request review copies of AAP publications?

Review copies of AAP publications are available only in eBook format and may be requested by qualified instructors or committee chairpersons who wish to review for possible class adoption.

Visit our  Review Copy Request Form for Educators to submit your request. A representative from the AAP publication sales team will get in touch with you. If you have questions, please contact courseadoptions@aap.org.

AAP eBooks cannot be reproduced or resold. Textbook of Neonatal Resuscitation, AAP Textbook of Pediatric Care and S.T.A.B.L.E. are not available through this program.

If you are placing an order to be delivered outside the United States, we encourage you to check with one of our international distributors. Authorized AAP product resellers will typically assist you with  handling of import logistics and enable you to receive your order more quickly and at less cost.

You can also place orders to ship to non-U.S. destinations through shopAAP. Shipping rates at checkout will be applied based on shippable item value in your cart according to the rate chart below. Please note that when purchasing through shopAAP, you will be responsible for all import handling efforts and related fees that may be involved with getting the shipment to its destination. The AAP shipping rates applied at checkout on shopAAP do not factor import handling services, or duties or other fees you might encounter. 

* The % shipping rates shown are calculated against the value of the shippable items in your cart.

Standard shipping is generally 2-4 weeks for non-U.S. destinations.

Express shipping options are not available on shopAAP for orders to be shipped outside the United States.

NOTICE: Delivery Delays to Canada
Canada is experiencing a Postal strike.  Deliveries to Canada using the US Postal Service are delayed.  Shipments to Canada using private carriers are not affected by the strike.  If you have an order you would like shipped to Canada using a private carrier, please contact Member & Customer Care at MCC@aap.org or call toll free 866-843-2271 Monday through Friday 7:30 am to 5:00 pm Central Standard Time.  For updates on the Canadian Postal labor negotiations, please use this link: Labour discussion updates | Our company | Canada Post

To request expedited shipping to non-U.S. destinations or other questions and assistance, please call Member and Customer Care at 866-843-2271 or 630-626-6000 (outside the United States and Canada) or email us. Business hours are 7:30 am – 5:00 pm U.S. Central Time, Monday through Friday.